Chop-Chop Hair Salon Shoreditch Reviews Summary

Barber Experience

Pros:

• "Been coming here for about a year now and they’ve always been great."
• "The barbers are always super friendly and keen to make sure I’m satisfied with the cut."
• "Best dry cut I've had. It was simple but I really needed the help to get rid of my splits and old bleach."
• "Norris took the time to understand what my hair needed and explained what he was doing and why throughout the haircut to ensure I was happy with the result."
• "I had a really excellent colour and cut from Beverly."
• "I’ve been to this branch of Chop Chop twice now and both times have loved my colour."

Cons:

• "It was very hard to see how my hair had turned out while it was wet and extremely hard to see once it was styled with curls."
• "I didn’t hear back till March where they replied to apologise and how they will be in contact to have my hair fixed. I replied instantly but a month later still no reply."
• "The customer service during and after has been atrocious and sadly my hair is still so awful that I have it pinned up everyday."
• "Walked in today, hopeful I could be cured of my shameful hair. Thankfully there was a slot open."
• "After washing I realised how choppy my hair was cut, it was not blended at all the layers looked really weird."
• "My visit to the hair salon for a trim and style was nothing short of a complete disaster, especially for someone with afro hair like mine."

Customer Service

Pros:

• "The booking and service side of things has always been fantastic."
• "Cherie was able to sort it without any problems."
• "I was advised to quickly book online to book the slot and had a quick dry cut by Norris."
• "Shikha was absolutely wonderful! When I came in somewhat unsure of what I was looking for, she consulted me and gave her professional advice."
• "The salon was also impeccably clean."
• "I can't recommend Chop Chop and Nauris enough – I'll definitely be returning for my next haircut!"

Cons:

• "AVOID. Left without an hair cut and an horrible vibe for the place. After arriving 15 minutes early the lovely hairdresser advised me she was running slightly behind."
• "Booked an appointment a week in advance, paid for it in full. When I arrived there, I waited half an hour just to find out that my appointment had been changed to an earlier time without my consent."
• "Unfortunately the stylist left the toner in for too long and the result was I had purple hair."
• "My request was simple – I wanted my natural afro hair trimmed and styled to have defined curls without the use of heat."
• "After washing the bleach off of my hair it was so tangled that it took around 30 minutes to comb out."
• "I've never had such a bad experience with a salon. I visited three times prior to my highlights appointment where all staff confirmed that there was a 20% discount on this service on a Monday."

Styling and Cut Quality

Pros:

• "When I leave chop chop, I look like I’ve spent triple the price… with amazingly cut and styled hair."
• "I had a curly haircut with Matteo a couple of weeks ago and he did an excellent job! It was my first dry curly cut, and after years of terrible haircuts, I was thrilled to get a haircut that actually worked for my hair texture."
• "Anna saved my hair! Had a lovely relaxing yet quick experience and I’m more than happy."
• "I have longish hair and finding a decent hairdresser that gets how to do that for a guy isn't always easy. Very personable service."
• "Amazing haircut. My hair feels super soft and smells so nice now. Probably my fave haircut."
• "Third time here and the best one. Jackson did absolute wonders for my curls, he instinctively suggested a direction and followed through beautifully."

Cons:

• "After a wash, cut, and style at this branch, I realized how choppy my hair was cut. It was not blended at all, and the layers looked really weird."
• "My fringe was at different lengths, and I got in touch with the branch with pictures and told them how unhappy I was with my hair."
• "The customer service during and after has been atrocious, and sadly my hair is still so awful that I have it pinned up every day."
• "My visit to the hair salon for a trim and style was nothing short of a complete disaster, especially for someone with afro hair like mine."
• "I had a curly haircut with Matteo a couple of weeks ago and he did an excellent job! It was my first dry curly cut, and after years of terrible haircuts, I was thrilled to get a haircut that actually worked for my hair texture."
• "Right from the start, there were red flags. When I asked my assigned hairdresser if she knows how to work with afro hair, she said that she had never worked with afro-textured hair."