Hershesons Fitzrovia Reviews Summary

Ambiance & Atmosphere

Pros:

• "The salon itself exudes a trendy and modern ambiance, creating a comfortable and stylish atmosphere."
• "There is a small coffee bar to get drinks and treats while you wait, enhancing the overall salon experience."
• "The salon's design and customer service are incredible, with a friendly face and excellent care always greeting you."

Cons:

• "Sometimes the music is too loud, detracting from the relaxing ambiance rather than adding to it."
• "The salon can feel a bit cold at times, lacking a warm, welcoming atmosphere."

Customer Service

Pros:

• "Staff are friendly and the team are very experienced, offering a professional and customer-first experience."
• "Amazing Murad facials here, with a completely bespoke treatment that includes peels, masks, relaxing massages, extraction & recommendations for products!"
• "I always enjoy my experience when I visit the salon. Everyone is always super friendly and professional."

Cons:

• "Hershesons Fitzrovia protocol for treating loyal, long-term customers involves making them write lengthy emails to an anonymous 'support' someone, replying in a soulless robotic manner."
• "Telephone staff are unfriendly, and the salon's booking system is the most misleading and not user-friendly."
• "Horrible service at all locations. Managers never had proper service training."

Styling & Haircut Quality

Pros:

• "Neale's expertise was evident as he worked his magic, delivering a stylish and perfectly tailored haircut that not only suited my features but also was easy to maintain."
• "Luke Hersheson is very professional, friendly, approachable, and gives attention to details, making for an excellent haircut experience."
• "The perfect salon experience! The staff are experienced and my hair always looks amazing."

Cons:

• "I wish I'd listened to the negative reviews. After a recent colour appointment, which ran late due to all staff appearing to be overbooked, the colour required adjustment, leading to a disappointing experience."
• "Worst hair color I’ve ever had so far. The colorist usually tones & rinses the hair after the initial coloring to get maximum results, which was not done."
• "I had a full head balayage and was left with copper/red hair after many hours at the salon, which was nothing like what I had asked for."

Pricing & Transparency

Pros:

• "Good value. The treatments from Hershesons always last a lot longer than most other places."
• "The salon is pricey but definitely worth it. The staff are very talented, and it's worth the investment."
• "Whilst it is expensive to have your hair done here, you get what you pay for - creative experts at the top of their game in a pleasant environment."

Cons:

• "My first cut and color here were fantastic. But as other reviewers have warned, this salon has a misleading way of sneaking in charges on top of what is already an expensive appointment."
• "Misleading pricing, with surprise fees added to bills. The pricing was not clear, leading to an unpleasant surprise at the end."
• "I went here last year and was shocked at the final cost, which nobody even quoted to me during the process. For the discrepancy between cost and quality offered, I would suggest looking to more affordable options."