Andrew Jose Reviews Summary

Salon Experience

Pros:

• "Loved my experience today."
• "The salon has a great ambiance and is located at the centre of one of London's busiest areas, but tucked away in a side street - so it's quiet and relaxing whilst being good for people-watching."
• "Love coming here to see Jessica. She is so great and understanding what you want but also suggesting a few things to make it even better."
• "The salon feels really luxurious and all of the staff are polite and friendly."
• "Amazing customer service, the staff really look after you from the moment you step through the door!"
• "Love this place. Always tidy and beautiful with great atmosphere."
• "The ambiance of the salon was relaxing and made you feel very comfortable."

Cons:

• "Unfortunately, this was the worst experience to date in a hair salon and one of the worst customer service experiences I've ever had."
• "Poor man was unable to hide his disdain and lack of interest."
• "Annoyingly he also cut too much and he was more focused on to make up his lost time for next customer... So I left the salon with a gut feeling that hurts a bit because you know it is not good and this is not why come to this salon."
• "Pretty awful experience.."
• "I felt threatened by the staff, left with a terrible haircut, and disrespected as a customer."
• "Place looks great after refurb, but I went here for a colour and it was a disaster."
• "Hairdresser/colourist Charmaine bleached & destroyed my hair really badly."

Stylist Performance

Pros:

• "I recently came to the salon for the first time and booked with senior stylist Yana. She is great and very knowledgeable."
• "Rebecca is very professional and always gives great ideas and suggestions."
• "Dodge must be a wizard! With my thin hair, he managed to do the hairstyle I wanted."
• "All of the staff were lovely and Evelina who did my cut, colour and blow dry was amazing!"
• "Natasha is my go to for a good while now and I can finally say my hair started to grow again!"
• "Yana did an amazing job and I really appreciated her attention to detail."
• "Had my haircut by Bola - I couldn't be happier! She was very professional with a lovely manner and listened to my needs."

Cons:

• "Please check at least twice before shearing off so much length."
• "The final result was fine but not what I showed in the picture."
• "I have never had an experience where the hairdresser just hacks off half the head without proper confirmation."
• "Unfortunately he was chasing his tail today... Unfortunately I think he wasn’t in the right headset, he didn’t listen to me, so I ended up with a very bland cut."
• "Came in for a perm, in the hopes it would look like the photo I showed. Looked nothing like the photo, I got tight spiral curls Which wasn't what I showed."
• "Sweet guy but he got my hair part wrong which i had never witnessed before."
• "The whole experience was ruined because the lady cut down 8 inches of hair instead of the requested 3."

Customer Service

Pros:

• "Thank you to all of you for changing my mindset and giving me my confidence back, and new skills to develop and enjoy."
• "I am so lucky having found this salon! After years of trying several salons and never being happy with the result, finally I found it!"
• "The staff were really caring with all this COVID regulations and they were so kind."
• "The team here are exceptional, incredibly friendly and always welcoming, no matter who you are — everyone gets the same welcome."
• "Straight away I was greeted by friendly staff. Immediately I felt welcome and comfortable, everything was presented lovely."
• "I was warmly greeted upon arrival with refreshments offered."
• "All members of staff at the salon are friendly and give excellent customer service."

Cons:

• "Since this time, I have been sent numerous text messages from Andrew Jose (the salon) and have three times contacted the salon requesting the text messages stop."
• "disappointing. called for an appointment for a basic men's cut and they booked me with Andrew Jose... a pretty average cut which would be ok if the man wasn't commanding 80 pounds for the cut."
• "VERY overpriced balayage that turned out like a rather cheap dip dye. Could have paid half the price somewhere else for the same result. Would not recommend."
• "The polite thing to do would have been point out the short time for the appointment versus complaining about stupid stuff."
• "The manager was very rude."
• "I didn't appreciate the insinuation I needed to change my hair colour, I didn't get the cut I asked for but I did get spam messages on my phone."
• "They said I should just book another appointment to get the haircut finished (I wanted layers), then proceeded to charge me for the haircut."