V12 Sports and Classics Stoke Reviews Summary

Customer Service

Pros:

• "The sales team at V12 Stoke on Trent were very helpful, friendly and professional."
• "Dan came out to us when we arrived and asked if we needed any help, but when we said we were just going to look around first he just said to come and let him know if we saw anything we liked; there was no pressure at all."
• "This is the 2nd time I've brought a car from V12, and both experiences have been excellent."
• "I would absolutely recommend V12 Sports and Classics to anyone who is in the need for an upgrade to their current car."
• "Given the chance I would recommend your company."
• "The customer service I received was great."
• "Rhys and the rest of the team were very good."

Cons:

• "Absolutely disgusting purchased a car £18,400 2 weeks ago it’s Iv been without it last week as in the garage went to pick up and something else as gone wrong won’t have it for the next week."
• "After-sales team wouldn't answer my calls and sales team refuses to help."
• "The gentleman that was there was completely unhelpful asking me what am I expecting for this price."
• "0 care for the client"
• "Please avoid this place."
• "Being told that the warranty team and V12 may not pay out for a £3000 job!"
• "I tried calling their after-sales team next morning but no one would answer my call."

Car Quality and Pricing

Pros:

• "Cars are immaculate and amazingly priced."
• "All the vehicles at V12 looked great."
• "Superb car at great value."
• "Car came fully valeted they even put Brand new premium tyres and a full refurb on the alloys! car is mechanically very good and looks absolutely gorgeous."
• "cars are in immaculate condition"
• "The vehicle was as described on the website and presented to a very high standard."
• "The vehicle had been cleaned to a high standard."

Cons:

• "very expensive cars to mutch interest rate."
• "The radiator is leaking. The passenger door is faulty."
• "All ex lease cars that are rinsed to an inch of their lives."
• "very expensive car are not very good expensive cars."
• "The car was supposedly inspected before being sold. Now, either it wasn't inspected or they 'forgot' to check the wear on the brakes."
• "After washing my car I had noticed plenty of scratches on the driver side, a scuff on bottom rear bumper."
• "Found it car is very poor interior and scratches and poor repair."

Purchase and After-Sales Experience

Pros:

• "The process was nice and easy and I was able to drive the car away the same day."
• "It was a great experience for my wife and I as the sale staff were so accommodating and polite the service was efficient and the paperwork handle with no fuss."
• "From start to finish everything just fell into place. A great experience for buying a car."
• "The Stoke branch are fantastic! I had one problem after another with a car I'd purchased from them.. they honoured their 30 day guarantee and sorted the problem with a car exchange."
• "The purchasing process was smooth and drive away insurance at £15 for 5 days was handy."
• "Car was bought and taken away within a couple of hours."
• "Nothing was too much trouble and we were given the time and space to come to a decision ourselves without feeling pressured."

Cons:

• "After you purchase your vehicle, they don’t want to know."
• "Once the car is out of their possession, they could not care less!"
• "I also paid for GOLD warranty when purchasing the car to then be told that they won’t cover any of the claims."
• "Supplying a vehicle with little fuel is unacceptable at any level, and electric vehicle even more so."
• "They are nice, everything is fine until you purchase a vehicle from them. After the purchase is just no chance to talk with them."
• "Unfortunatly I found a few problems when I got home and when I tried to arrange a meeting was spoken to by a rude man on the opposite side of the phone practically saying I would have sort the issue out myself."
• "Then about 30 minutes into our journey home the engine light came on."