The Bear Reviews Summary

Food Quality

Pros:

• "The food was delicious and portions are perfect!!"
• "The food itself was absolutely excellent."
• "Wow the food was amazing, the burgers top notch."
• "The food was equally lovely and flavoursome."
• "Food was supberb. We had 4 roasts all of which were very tasty, good portions and great overall."
• "The food is excellent - everything we had was brilliant."
• "The food was superb, every dish was perfect in temperature and taste."

Cons:

• "The food was really disappointing."
• "The Chicken was pretty tasteless, and I can't see the fuss about Triple cooked chips."
• "The food was cold, the chips were hard, the sausages tasteless."
• "Bread was stale, lamb was overcooked, vegetables cold."
• "The chicken and Yorkshire pudding were dry and overcooked... as were the potatoes."
• "The burger was full of gristle and the chicken pie was very very sad."
• "The food is such a let down."

Service

Pros:

• "All served by lovely and enthusiastic staff."
• "Always a warm welcome here."
• "Friendly waiting staff, good service, reasonable price, nice friendly atmosphere and nice decor."
• "The staff you could not fault, attentive, professional and friendly."
• "Excellent service from Jenna and the other wait staff."
• "Staff superb, very professional and attentive and a great, innovative menu."
• "The staff were excellent."

Cons:

• "Very poor service on this occasion due to staff illness."
• "Complained to staff who just shrugged their shoulders."
• "Service was smiley and seemingly eager but at peak Sunday lunch time, often overwhelmed and forgetful."
• "The poor waitress was trying to make an effort but quite unprofessional."
• "We were totally ignored by the bar staff when we arrived - not a good start!"
• "Service was very slow and they were not busy."
• "Food arrived by a waitress who didn’t speak to us and didn’t bring cutlery."

Value

Pros:

• "Friendly waiting staff, good service, reasonable price, nice friendly atmosphere and nice decor."
• "Amazing food at reasonable prices, with a lovely decor, good customer service and tasty puddings!"
• "Reasonable prices for reasonable food."
• "Staff are very attentive and friendly! Always accommodating and food and drink is tasty and pretty reasonably priced!"
• "2 adults, 1 wine, 2 starters, 2 mains and 3 soft drinks £75 ish. Fair price."

Cons:

• "It is a little expensive though."
• "Very expensive for what it is."
• "62 pound for two drinks, and two roasts, that consisted of two roast potatoes, no gravy at all, a dry Yorkshire and veg that consisted of peas and cabbage, 20 pound per roast was daylight robbery to be honest."
• "Barely edible food for £30/head without starters or alcohol."
• "Extremely weak and outrageously overpriced 'tomato salads': £19 (!) for a meagre cos lettuce based salad with 3-4 quarters of decent tomatoes."
• "Had a meal for 4 here and food was very good but quite expensive."
• "Very Poor for £120 for three people with no alcohol."

Atmosphere

Pros:

• "A family birthday celebration wouldn't be complete without my dog, so thank you to The Bear Oxshott."
• "Loooooved this place!"
• "Great food and atmosphere."
• "The room was clean and comfortable."
• "Beautiful, bright, airy pub/restaurant."
• "Lovely surroundings and environment, but the owners should ask themselves why, when every other pub in the area was fully booked their pub was less than a quarter full."
• "The whole experience was brilliant. Really well looked after, lovely food and great music."

Cons:

• "Count me out!"
• "Will not be going back."
• "The fact that the restaurant was practically deserted on a Saturday Night speaks volumes."
• "Some of the customers there were awful, as were their young kids."
• "If these are the type of people who turn up to an upper-class pub in Oxshott of all places - count me out!"
• "It's nicely decorated but doesn't feel particularly cosy."
• "The atmosphere was fine although they played jazz music which I personally can not stand."