Morrisons Reviews Summary

Accessibility and Convenience

Pros:

• "Plenty of parking and disabled bays which is helpful with my daughter needing crutches."
• "There are 2 cash machines to the right of the store."
• "The trolleys don't need coins to use them."
• "Electric mobility scooters & manual wheelchairs are available inside, next to the photo booth area."

Cons:

• "Went on A bus found out that it has stopped going to Morrison's so had to walk from Marley road."
• "Avoid at all costs, especially the cafe."
• "Avoid when very busy. Car park and surrounding roads can be a nightmare with congestion."
• "A huge range of food and drink and goods in a large and well laid out supermarket. There's a large car park and an inexpensive filling station. The reason I don't think five stars is justified is the entry from and exit onto a quite narrow and busy road."

Food Quality and Options

Pros:

• "Food was nice. Not many breakfast options though and you can’t really add extras."
• "The food is exceptionally good and reasonably priced."
• "Staff were friendly and helpful. Great value food in the cafe."
• "The Oven's offers a range of meal deals."

Cons:

• "Poor service. Whilst waiting for our breakfasts I went to make our tea to find there was no milk."
• "Worst breakfast in any Morrisons."
• "Food was okay. But it seems wherever I go I always have eggs with shell pieces in."
• "Food changed recipes but in a way didn't dislike but caught me out."

Store Layout and Cleanliness

Pros:

• "Huge well stocked store with a fab free from department."
• "The store is on 1 level with no steps or slopes, making it easily accessible."
• "The store is bright, clean and well stocked and has a market place feel about it."
• "The rest of the store was nicely laid out and clean and quite a relaxed shopping atmosphere."

Cons:

• "Tried this place, lighting is strange and it feels cluttered."
• "The biggest negative is the self service check outs."
• "Fairly small store for a Morrisons but stocks the usual stuff. Usually clean and tidy with friendly staff though in the evenings the floor is often covered with scraps of cardboard and other slip hazards."
• "The interior of the store feel like being in an industrial building and the entrance area is always cluttered."

Staff and Customer Service

Pros:

• "Staff were friendly and helpful. Great value food in the cafe."
• "I had the pleasure of meeting a great customer service manager (a dark haired lady called Karen)."
• "Friendly staff, very helpful. Shop is a little difficult to navigate and clearer signs would be useful, but has everything you could ever need."
• "The staff at the tills are always cheerful and helpful."

Cons:

• "Poor amount of ready-made sandwiches on show."
• "Self service appears to be on the rise, I'm sure that on every visit there are fewer staff on the tills and more self service options."
• "A disgrace, I will not be back to this store. At 10:30 the toilets were filthy and had never been cleaned from the day before."
• "Staff need training in the meaning of customer service. Ignoring a customer to change price labels, and then talk to another member of staff, while you have someone waiting to be served with no acknowledgement of that fact isn't."