Golden Hind Reviews Summary

Food Quality

Pros:

• "The food they serve is delicious."
• "Food is amazing."
• "It was absolutely lovely."
• "The food was absolutely as good as it could be for little more than a tenner each."
• "The food was amazing, there was plenty of it and it was so reasonably priced."
• "The food has been consistent and is of a good standard."
• "The food totally exceeded my expectations and was absolutely excellent!"

Cons:

• "Food was edible but not enjoyable."
• "Chicken is precooked and then quickly fried so you get warmed up chicken flavour."
• "Food is average, but like the rest of Cambridge extremely overpriced."
• "Food salty not tasting fresh."
• "Food left a lot to be desired, though chips and salad were good, the main part of the meal, in our case hunters chicken, was rubbery in texture and a bit disappointing overall."
• "The chicken dish was massively overpriced for what was delivered, and the overall quality across the three dishes was low."
• "The burger had 2 very small thin cheap burgers in it burnt."

Service

Pros:

• "Staff are friendly and helpful."
• "Staff extremely friendly polite efficient helpful and quick."
• "The service is friendly and efficient."
• "Lovely friendly place to eat, Lou served us and she was very welcoming and cheerful."
• "Hospitality was outstanding the staff couldn't do enough for me."
• "The young woman that served us was brilliant - helpful and very cheerful."
• "Our waitress made sure we was happy throughout our visit."

Cons:

• "Manager was incompetent, unhelpful and could only resolve complaints by charging customers more."
• "Both locks on single men’s cubicle are broken, toilet seat is very loose and moves."
• "They were unable to cater for us because a member of the group had a food allergy which wasn’t a common allergen."
• "Both times the experience has been ruined by amateur management."
• "The tone of the manager's response might explain why it's struggling to attract more regular customers."
• "Observed three customers making various complaints about staff."
• "The bar staff were very rude and unhelpful."

Value

Pros:

• "Ridiculously expensive - £5 for a soft drink."
• "It's fairly standard chain pub fare, but the food is pleasant and very reasonably priced."
• "The food was very good and of a good size and well presented."
• "Food was lovely good value for money you get a good plate full."
• "The service was prompt, possibly due to it being self-service."
• "Good value for money and easy to get to by road traffic and plenty of parking spaces."
• "The all day brunch was an amazing combination of burnt and raw (mostly inedible) and the mixed grill was stone cold."

Cons:

• "Summary: As a pub it seems great, but for food, there are better options in close proximity which do much better food at a much better price. We will not be back for food."
• "The food was absolutely as good as it could be for little more than a tenner each."
• "Usual chain fare sort of food, but it wasn't great."
• "Chips were still frozen in the middle."
• "It's so close to being a decent boozer but outside of the brief post-work surge it is just a huge barn with five people rattling around it."
• "Waited 40 minutes for our main course and then 45 minutes for our desserts."
• "One took a bit longer to arrive, and unfortunately, no explanation was provided."

Ambiance

Pros:

• "Genuinely one of my favourite pubs to go to when I visit from time to time."
• "My favourite pub in Cambridge. Atmosphere is unmatched and the staff are always friendly and helpful."
• "The overall atmosphere was pleasant."
• "Very welcoming atmosphere as this was my first experience. I would definitely recommend this establishment."
• "The atmosphere is fantastic! Reminds me of the good old days."
• "Great atmosphere."
• "Always welcoming and friendly, a great atmosphere no matter the time or day."