Address: 1-3 Head St, Colchester, CO1 1NX, United Kingdom
Phone: +441206710471
Rating: 3.9
based on 154 reviews.
Staff Service
Pros:
"The staff here was friendly and not intrusive."
"Went to Yates a couple of weeks ago and was served by a lovely blonde, think her name was Zoe. She didn't stop all night and was smiling the whole time great service 👏 👍."
"excellent service great atmosphere was served by Megan, wonderful and great at her job with smile on her face always welcoming."
"Haydn is always showing a smile and makes it a happy environment, he always makes me feel comfortable too."
"The service is always quick, and more often than not friendly and efficient."
"Ella Morley was fantastic with my 2 little girls, it was my son's 18th birthday and we were out as a family and she 100% attentive and they loved her, first time I’ve felt that family vibe."
"The door team are brilliant as a team as I have witnessed on multiple occasions. They are friendly and get to the bottom of every situation to the best of their abilities."
Cons:
"Definition of a polished turd. Takes forever to get served, the bouncers are generally very good save for one or two with some sort of chip on their shoulder."
"Poor customer service, ignored by staff at the bar who waste their time on using their phones rather than serving customers."
"Taken too long for food to be sorted out, not impressed with the service."
"Good drinks and friendly bar staff but one woman bouncer was as rude to me the entire time."
"Service is slow and poor, our feet stuck to the dirty floor, toilets are disgusting they need a good refurbishment."
"Service was not great either - salt, pepper, cutlery had to be asked for."
"The service was just awful. Came in to get two all day breakfasts... staff were more interested in cuddling other staff members then paying attention to their customers."
Food Quality
Pros:
"Prices are fine and the food is really good."
"The food is good value for money and tasty :)"
"Food was really good and also nice and hot....good value for money."
"The food is pretty good and during the day the atmosphere is great for dining."
"They do burgers, filling ones, prices are OK, food is tasty."
"Food was great and stake cooked perfectly to my choice, side accompaniments to my meal were tasty and cooked well and a nice price .. wonderfully clean and tidy .... lovely place to go❣"
"Food was very well presented and cooked to perfection."
Cons:
"Food was microwaved and not very warm."
"Food is overpriced. I ordered the burger stack and within 10mins of ordering I was presented it."
"Came here for lunch I come Yates a lot for drinks etc so I thought I’d stop for lunch. Never again I never complain but this was just gross."
"The food was full of oil, the chips as well, glasses were dirty."
"Food was warm & dry, ordered & out in 3 mins, so basic microwave, precooked food."
"More of a nightclub than a lunch venue, food greasy and limited options served up with haste and lack of care."
"The food is atrocious. I obviously mistook the meaning of a 'club sub' because it wasn't a sub, it was a dry baguette - and it was filled with chicken flavoured wood."
Atmosphere & Cleanliness
Pros:
"Lively, busy venue with a friendly staff, very busy nightlife on the weekends with different DJ's every week."
"Good music, staff on their toes. Everyone looked like they were having a good time."
"Lovely bright and open venue with various seating areas."
"Such a great night. Great atmosphere."
"Ate here for the first time last night. It was fairly quiet but still good atmosphere, staff friendly and decent music, loud enough but not so you had to shout to be heard."
"Great service and friendly helpful staff."
"Clean, comfortable and spacious."
Cons:
"The place was deserted, no wonder, have you seen it, it's filthy too."
"Awful! Buy a round of drinks and then bouncer kicks out for no reason."
"Sticky floors,staff looked like Students,no Uniform, very quiet."
"Absolutely the worse meal i have ever eaten. The ambience was zero."
"Food was ok, service was friendly enough that's only reason gave 2 instead of 1. Floor was so sticky my feet were sticking to it, furniture was full of holes, tables and chairs were dirty and the toilets were the most disgusting I've ever seen."
"Very quiet and dark inside as not all the lights had been put on."
"Really grotty. Needs a huge clean and all the chairs are really dirty."