White Hart Reviews Summary

Staff and Service

Pros:

• "Staff and service are brilliant and very friendly."
• "The staff at the hotel restaurant and bar are all so friendly and helpful, and really cheerful."
• "ALL staff extremely pleasant and friendly."
• "The staff were great, to the point of helping me get my wife's wheelchair over a step."
• "Employees were really friendly and helpful."
• "Every member of staff I spoke to was a delight, really cheerful and happy to help."
• "The staff were friendly and helpful."

Cons:

• "Will not go back unless I know there is someone different running the place."
• "Rude, unhelpful middle aged man behind the bar."
• "Service was slow and wasn't that busy either."
• "Extremely slow service, ended up having to look for a member of staff to take our order, after waiting 30 mins."
• "Food service was beyond slow."
• "Management un welcoming."
• "The waitress was rude, stroppy, incompetent, and huffed her way through breakfast."

Rooms and Comfort

Pros:

• "Room was amazingly comfortable and so bloody big."
• "The bedroom was clean and just unbelievable nice in the way it was decorated."
• "Rooms have been recently refurbished and just a lovely old worldly pub."
• "Room was very well presented clean."
• "The room was a nice size with a very comfortable bed."
• "We had a lovely large, quiet, comfortable room at the front. The bathroom was immaculate."
• "Rooms with beams lovely and bathroom clean."

Cons:

• "V poor decor in room. Headboard on bed stained and whole room in need of modernisation."
• "Nice little pub and restaurant rooms ok just little things chains on plugs on sink and bath broken flakey paint light bulb on bedside lamp broken."
• "Room was big, a bit tired and the cobweb in the bathroom had dust on it."
• "Room a bit shabby but you take the hit for 55 quid including breakfast! Comfy bed."
• "The glass shelf over the sink was missing, but the brackets remained."
• "Our room was of a reasonable size, but it desperately needed some TLC."
• "Rooms are comfy, but bit dated."

Food and Dining

Pros:

• "The food was decent."
• "Lovely friendly pub/restaurant food was good & prices to suit all pockets."
• "The food is reasonably priced and includes a 20% discount for residents of the hotel."
• "The evening meal was fine."
• "Had a roast dinner on the Sunday evening and it was delicious."
• "Food was good pub grub."
• "The chicken and mushroom pie was very tasty."

Cons:

• "Prawn salad - one lettuce leaf and 5 prawns. Definitely not a salad."
• "Food service was beyond slow."
• "Rude staff, TERRIBLE food sent back!"
• "Burnt pepper and tomato tart, pastry so hard it couldn't be cut."
• "Possibly the worst food I have had for many years. Zero stars for the food."
• "Restaurant evening meal, limited availability of choice, by 7pm."
• "Everytime I've been here I've had awful service and the food has been awful."

Value and Pricing

Pros:

• "Very good value hotel in the attractive village of Coggeshall."
• "£15 for dinner and dessert!"
• "Meals are reasonably priced with a full range of tastes as are bar refreshments."
• "Offering delicious reasonably priced meals."
• "Food and beverage prices are reasonable."
• "Room was very reasonably priced for what you were getting in terms of quality, comfort and facilities."
• "Recently renovated, clean and excellent value."

Cons:

• "This place deserve to go bust."
• "At a cost of £95 per night we expected a bit more but sadly room 15 was a disappointing start and the breakfast was a deflating finish."
• "Food tasted ok, if you like spending double on a Tesco's shop to be able to eat it in a nicer surrounding."
• "Sadly very poor despite a full refund for the inedible food the quality was the worst I have seen."
• "The vegan breakfast was rubbish. I could have done a better and faster job at home."
• "All in all the worst visit we have ever had to this establishment, so we probably won't be returning in a hurry."
• "I won't be wasting my money again."

Building and Atmosphere

Pros:

• "Beautiful old building with charme!"
• "Beautiful hotel, traditional 15th century building with wooden beams and wonky floors! Quirky and cute."
• "The building is amazing, 15th century I'm told, and has quirks and features in every room."
• "Lovely old building and nice pub."
• "This historic Inn is quite atmospheric with its oak beams and it has been recently refurbished."
• "Historically retained features dating to the 15c. make for a lovely surrounding during our 2 night stay."
• "The white hart has lovely character, great atmosphere and friendly staff."

Cons:

• "As its a listed building they cant do much with the interior. As a result the ceiling is too low and i had to constantly walk around ducking and there is such a slant to our room it would be considered a steep climb."
• "The building, so neglected though, it makes you feel sad."
• "Leaking roof at top of stairs."
• "The leatherette headboard was crazed and was shedding bits."
• "Because the window was broken you can access the room by outdoor."
• "Bathroom grime."
• "The plug in the en suite sink, was two sizes too large, so it was impossible to fill the sink."