The Waterfront Reviews Summary

Category: Pub Burton-on-Trent

Address: Barton Marina, Barton Turn, Barton-under-Needwood, Burton-on-Trent DE13 8AS, United Kingdom

Phone: +441283711500

Rating: 4.2
based on 355 reviews.

Staff Service

Pros:

  • "The staff are very attentive & nothing is too much trouble - they really go the extra mile to ensure that you have everything you need."
  • "Popped in for a pint this evening and ended up having some food. Was a great experience and cracking staff."
  • "Great staff, quick service, Great Food."
  • "We went for food and received great service from friendly staff."
  • "Staff were excellent across all areas. Polite, socially distant, helpful, friendly."
  • "All the staff were very attentive even though it was quite busy."
  • "Staff was really friendly and helpful."

Cons:

  • "Arrived at 4.45 to be told no food was to be served until 6pm and to take a seat by a rather rude waitress."
  • "The service is lack lustre and not particularly attentive."
  • "Staffs attitude was awful."
  • "The service was dreadful as well the staff didn't seem to care about customers at all."
  • "Service wasn't great, it all seemed a chore, even had to ask for cutlery after meals arrived."
  • "When asked for the reason the staff were very rude."
  • "The waiter... sorry but really poor service, if someone asks you about an order you should first apologies for the delay or at least inform in advance the place is busy."

Food Quality

Pros:

  • "Food is your usual selection of pub-grub, which is served well and tastes great."
  • "The food was pretty decent and the waiting time was relatively short."
  • "Food was amazing, never had a bad meal here."
  • "The food whenever we order it is always good and portion size is always decent."
  • "Meals were very good and the steak pie I would definitely recommend."
  • "The fish and chips were really well cooked."
  • "The food was very good, lovely surroundings, staff were friendly and attentive."

Cons:

  • "The steak and ale pie which was gross so I asked to change for the chicken, leek & tarragon pie and that was worse!!"
  • "We weren’t very impressed for the burgers as they were a bit dry."
  • "The food arrives after an hour that it was ordered... the food was cold (for a pizza), nothing special in the rest of the plates, poor presentation."
  • "Pie was microwaved crust was rock hard not much steak."
  • "One of the most disgusting most bland meals I've ever had in my life, if it wasn't for the fact I paid almost £14 for it, I would have rather starved."
  • "One meal was like warm and sent back, two meals had hot salad leaves and one meal had slightly overcooked gammon."
  • "The food was awful. Tiny portions and all deep fried!"

Child & Pet Policy

Pros:

  • "However, just to make sure we asked a member of staff who was just inside the entrance when we arrived (we remained outside) whether they allowed dogs. He stated that he needed to check, and went away. He came back a few minutes later and said that it was fine to come in with the dog."
  • "And even dog friendly on the decking, which was great for us."

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