Britannia Bennetts of Malvern Reviews Summary

Customer Service

Pros:

• "Greg and Jack turned up exactly on time and their friendliness, professionalism and hard work made any worries I had about the move just disappear."
• "A very friendly and responsive company."
• "Great crew of lads who moved us last week, really helpful, efficient and friendly, genuinely couldn't have asked for more."
• "The lads who brought it Charlie and Jack 1 were the most polite young men."
• "The entire Bennetts team has been such an incredible help throughout the whole moving and long-term storage process."
• "The whole team are a credit to their business."
• "The office team were also friendly, responsive and helpful."

Cons:

• "Although other reviews are seemingly good and we hoped to support a family run business, the service in even delivering a quotation has been ridiculous - having chased 3 times and still nothing a week later."
• "At 4.20pm Alan called me and threatened to get the team to leave and drive all of our belongings back to the depot where they would be held overnight and incur charges, to be delivered the next evening."

Efficiency and Care

Pros:

• "Everything was carefully packed into the storage containers."
• "They took great care with everything and yet worked at such a speed that the house was empty before noon."
• "Our furniture included a piano and even though the route out of the house was a tricky one, it presented no problems for them."
• "The job was done efficiently and the guys were a pleasure to have around!"
• "The removal crew are very careful and efficient."
• "Care was taken with everything. All team members were friendly and courteous."
• "Everything was packed carefully. There was no damage or breakages."

Cons:

• "Unfortunately on the move day, already very stressful by nature, the banking systems were very slow causing our chain to be held up until 4.40pm through absolutely no fault of ours."

Professionalism

Pros:

• "I have no hesitation in recommending this company."
• "I really can't recommend Bennetts highly enough."
• "We will certainly be recommending Bennetts to anyone we know who might be moving in the future."
• "Would highly recommend."
• "Alan, Ellie and the team at Bennett’s provided outstanding service during our recent move."
• "The team worked tirelessly and with great humour in unloading and assembling the beds and wardrobes."
• "The service from Britannia Bennetts was outstanding from the first phone call to the end of procedure follow up."

Cons:

• "We needed to move at very short notice and when our booked remover let us down we had to ring around to find someone else."