Address: 184 Nottingham Rd, Nottingham, NG7 7BA, United Kingdom
Phone: +441159783876
Rating: 4.3
based on 125 reviews.
Customer Service
Pros:
"We booked our bikes in for a service the 1st time at this store, the staff were very friendly, helpful, knowledgeable."
"Fantastic service by both Evan, when we picked up the bike today. Lots of patience, & knowledge of the product/app were excellent."
"Wonderful bike repair shop! One of the team sorted out the brake cable that I had changed, but couldn't cut off."
"Friendly attitude and professional staff. I didn't even have to pay for them to fix my bike problem."
"Rang the Nottingham store at 3:15 on a Sunday afternoon, Andy answered. Asked if they stocked a replacement spoke for my commuter bike."
"Great experience as always here. I needed a stem replacing which I fully expected to pay for the labour but Wayne kindly replaced in no time at all at no cost."
"The staff at Rutland Cycling are super helpful and friendly as well."
"Cannot ask for a better experience when trying to choose and purchase a bike. For someone who has never cycled I didn't know where to start."
Cons:
"Absolutely disgusted and upset in the service from this particular shop. Electric bike bought needed new spokes they placed the incorrect ones."
"Rude customer service. Having just been kicked out at 4.55 on a Saturday!"
"Literally did not want to help or take my money. The bloke here told me my wheel was built, and I quote, 'as a wheel' and therefore couldn't offer guidance."
"Ordered an helmet on a Monday. Wasn't shipped Tuesday. Wednesday passed still not shipped. Thursday passed, you guessed still not shipped."
"Ordered mavic tyres from here before and that was a farce. This was pre covid so no excuses. However gave them benefit of the doubt."
"Ordered a pair of Endura MT500 trousers on 30th December, I had to chase these on the 13th January and was told they were in the warehouse but not been dispatched."
"I called today to arrange an appt to try and view a bike. I had read the website that said don’t come and call in advance and not open for browsing."
"Ordered a bike on the 26th April still not heard when I will get this if ever !! Appalling service all I get told is to email."
Bike Fitting and Advice
Pros:
"After several years of cycling, I decided to try a bike fit due to having developed a couple of injuries. The session with Phil was really good."
"I have been to Rutland Cycling to have my first bike fit with Phil. If you don’t know what a bone fit is, you’re like me and the majority of people."
"Fantastic bike fitting experience. I booked the short saddle fitting session and it was exactly what I was looking for."
"I too booked a saddle fit session with Phil and found the whole experience extremely helpful. Phil's knowledge, advice and diligence was greatly appreciated."
"Booked a bike fitting session with Phil after a couple of little niggles whilst riding. Phil took the time to understand my type of riding."
"Met Phil for a bike-fit having returned to the sport after too many years and a less tolerant body with various aches and pains."
"I had a 3 hr bike fit with Phil a week ago. Going into it I had no idea how he was going to fill 3hrs but I was really impressed with the thoroughness."
"Thanks for the bike fit, it was really helpful and gained some valuable information from Phil."
Cons:
"Ordered a Giant Fastroad SL1 from these cheesy unprofessional baboons and all Ive had is problems. The headset wasnt greased. The rear hubs are shot."
"Bought Cannodale Motera e-bike for over £2500 and it was fine for a month. I Can't use it due to gear problems that those guys were unable to fix."
Product Availability and Delivery
Pros:
"We live in the south but our holiday destination was in the north. I needed panniers urgently and everyone said 10 days delivery. I found Rutland Cycles."
"I recently purchased a low step Whisper electric bike from this store. The customer service was 2nd to none. The staff are knowledgeable, polite."
"Thanks to the the team at Nottingham concept store my new Specialized Vado 4 that I didn't purchase from them is now fixed and ready to ride."
"5 stars for excellent service from Alex and his colleagues. After sales is a strong point at this shop. After a year, I had Alterations to the set up."
"I ordered a bike online, so unsure which store it came form but I'm guessing this one. I spent £500 on a bike and it was meant to be delivered on 24th of December."
"I ordered an Orange Clockwork Evo from Rutland Cycles and was very impressed with the service given."
"Received amazing Service from Phil the bike fitter/salesman. So knowledgeable and patient trying to help me with a new roadbike purchase."
"Must admit having read some negative reviews about Rutland Cycles then placing an order for an ebike I was rather anxious."
Cons:
"Ordered a £2,700 bike on Thursday 14th May and heard nothing back until my third email threatened to cancel the order if no one got back to me."
"Ordered mavic tyres from here before and that was a farce. This was pre covid so no excuses."
"I ordered a bike online, so unsure which store it came form but I'm guessing this one. I spent £500 on a bike and it was meant to be delivered on 24th of December."
"I ordered an Orange Clockwork Evo from Rutland Cycles and was very impressed with the service given."
"Ordered a pair of Endura MT500 trousers on 30th December, I had to chase these on the 13th January and was told they were in the warehouse but not been dispatched."
"if i could give minus i would, ordered a bike they never had in, 3 weeks later given collection date didnt turn up, given 2nd date and told it would be in."
"Ordered a bike on the 26th April still not heard when I will get this if ever !! Appalling service all I get told is to email as no one can check my order."
"Bought a bike on the 26th April still not heard when I will get this if ever !! Appalling service all I get told is to email."