Finest Van Reviews Summary

Staff Performance

Pros:

• "Two of them were very helpful and friendly."
• "Samson and Mubarak made it so much easier for me and my partner."
• "Andrew and Fabio did my move today and they were AMAZING!"
• "Gerald was fab, he came even before time and helped with moving stuff."
• "Joey and Flávio are lightning fast, efficient and friendly."
• "The men were very efficient and very pleasant."
• "They were so speedy, kind and careful with our stuff!"

Cons:

• "1 1/2 hours on the road, they said they’re taking a break which did not happen when I used the same company previously to the same destination."
• "On the day, only one man, the driver, was lifting whist the other rearranged the items which was inefficient as my items only half filled the van."
• "The Big Yellow employee came into the office and told me to be careful as they had left a trolley with my stuff in the lift unattended."

Customer Service

Pros:

• "Marco's replies to booking enquiries were quick and helpful with all prices clearly laid out."
• "Communication with Marco was very efficient when initially making the booking."
• "The communication was prompt and precise from the beginning with a fair price quote."
• "From first contact Marco was very responsive & informative."
• "Marco helped me coordinate everything and was very responsive."
• "The booking process was quick, efficient and official."
• "The booking and confirmation was super easy and quick."

Cons:

• "Beware of these rogue removal companies. This company was good but now its all about profit."
• "Now they have an operator who when I booked I asked if I could travel with the two men and the van and she said of course... Then the driver said I cannot travel with them."

Value for Money

Pros:

• "And all for such good value."
• "It was good value for money."
• "Amazing value for money! I would highly recommend to anyone who needs movers!"
• "Well worth every penny and fantastic value for money!"
• "You won't find better value - will definitely use them if we ever need to move again!"
• "The price was great too even though I had to pay for an extra hour the price was still cheap."
• "Price was also very reasonable."

Cons:

• "They weren't the cheapest by a long shot but I think you get what you pay for."

Efficiency and Care

Pros:

• "Nothing was damaged and they took a lot of care when moving valuables."
• "They made the morning as stress free and smooth as it could have went."
• "Both worked fast, efficiently and safely."
• "The team were excellent, punctual, very professional, worked so hard to get the job done efficiently and all our items were safely delivered."
• "They took a great deal of care with my furniture and belongings, which I greatly appreciated."
• "They handled my things with care and arrived a bit earlier than my original booking at my request."
• "They were very careful with our belongings and ensured everything arrived safe and sound over a 300 mile journey."

Cons:

• "The 2 guys who did the removals were fantastic, very thoughtful and professional."