Roberts & Denny's Removals Reviews Summary

Efficiency and Professionalism

Pros:

• "Both were brilliant. The pickup crew had to contend with torrential rain and lots of stairs but were really efficient."
• "I had a video call during the quote process which gave me confidence that they were aware of the access route and all items of furniture that needed to be moved."
• "The team, led by Oli and Henry were considerate, helpful and extremely hard working."
• "On the day of the move they turned up promptly and were super efficient in emptying the house."
• "They provided us with a packing service the day before and had us all moved out and into our new home efficiently on moving day."
• "The movers were very diligent in ensuring they provided us with the service we needed."
• "We had the real pleasure of working with a really great team from Roberts and Denny's."
• "I was so glad I chose Roberts & Denny’s as they made my removal stress free."

Cons:

• "We had an absolutely awful experience with Roberts and Dennys. Staff were rude and unfriendly."
• "Lots of our belongings never got returned to us. A lot of our belongings got broken and damaged while in the care of Roberts and Dennys."

Customer Service

Pros:

• "The Roberts & Denny’s team did a great job with my house move."
• "Nothing was too much trouble for them and they gave us lots of helpful advice to make the move easier."
• "I cannot speak highly enough of the Roberts and Denny's service, they truly are the best removal team I've used!!"
• "Excellent removals service from Roberts & Denny's."
• "Roberts and Denny’s were completely fantastic at every step of the way. Really helpful and polite on the phone too."
• "An absolutely brilliant service! Outstanding. The guys are amazing!"
• "Roberts and Denny’s were incredibly efficient and effective, packing our stuff quickly and safely, and moving it across London."
• "Very professional, kind and extremely helpful, very fast in the packing."

Cons:

• "total lack of respect for me as a cyclist on park lane this morning, hurling abuse at me for not using the cycle lane when I was actually going to turn right into Mayfair - have some respect for other road users instead of using your van as a missile!"

Price and Value

Pros:

• "They were also very competitive on price compared to other firms we got quotes from."
• "Their quote was very competitive and comprehensive."
• "I return to them owing to their professionalism and cost effectiveness."

Cons:

• "Also, the original assessment was prompt and professional. Not cheap, but we have no regrets."

Reliability

Pros:

• "Roberts & Dennys have just moved us from West Norwood in south London to Woodbridge in Suffolk. They were utterly brilliant."
• "Robert & Denny's were excellent for our studio move. Right from them coming to the site to give us an estimate we felt confident they would be the movers for us."
• "The guys at Roberts and Denny's helped me move last week. They were great."
• "The whole team at R&D were fantastic. Incredibly efficient and professional when packing the day before our move."

Cons:

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