The Stonemill Reviews Summary

Staff Service

Pros:

• "The staff were brill the food was lovely."
• "Cheerful and helpful staff."
• "The staff advised over various diet requests, eg: vegan vegetarian Gluten Free and slimming world."
• "The staff really looked after us they couldn't of done anymore, pleasant, happy & well mannered."
• "Lovely friendly staff."
• "Food is great and the staff are brilliant, very helpful."
• "Chef on the carvery was extremely lovely and friendly also!"

Cons:

• "Really disappointing meal I ordered a steak and asked for it well done and it was burnt on the outside and really rare in the middle and swimming in blood."
• "staff are hit and miss but the good staff are awesome."
• "The service is pretty much non-existent as you have to order at The bar (something that wasn't explained)."
• "Manager would not even come over to deal with it she sent 2 young girls to try sort it."
• "The manager clearly did not care and this was reflecting across all of the staff."
• "Stood at the bar and completely ignored by the bar staff only got served when prompted by another member of staff."
• "Absolutely disgusted with the customer service from the supposedly manager in charge."

Food Quality

Pros:

• "I've been very happy with the meals I've had."
• "It's very reasonably priced and the deserts and cake-away is delicious!"
• "Ice cream puddings were pretty tasty though."
• "it's a very lovely place and has really good food."
• "Back on form - it went through a bit if a lull last year, but last couple of visits have been great. Carvery and ales back up to scratch & particularly recommend prawn & chorizo pizza & ice creams. Good value."
• "The deserts are big! They have really big cakes that are probably a meal itself."
• "Food - great portions and really nice."

Cons:

• "The food was less than adequate; the hot sandwich chicken tasted cold, the chips tasted like cardboard."
• "Never been to a carvery that gave you so little meat, it was barely half a slice and was wafer thin."
• "Food is absolutely terrible. Dry burgers, pizza base underbaked due to way too much sauce, sausages fried for way too long."
• "Chicken burger was cremated when initially served."
• "A comedy of errors."
• "Dry veg on the carvery as well as burnt broccoli! Who burns broccoli?!"
• "However the pudding was terrible - didn't think I'd ever be disappointed by a sticky toffee pud (it tasted like mushed up oats, served with cheap custard)."

Value for Money

Pros:

• "We had the carvery which wasn't expensive."
• "The food was fresh and tasty."
• "Monday they do 2 meals for 1 and Tuesday to Thursday 2 meals for £9 I think it was. Draft cider was £4.20"

Cons:

• "The manager only offered us a refund on one meal (which had the glass in it ) cost £8.90 plus around of cold drinks when spending total cost of £63:05 this is no joke"
• "AVOID this place."
• "We thought the beers were expensive, considering it was a smaller bottle rather than a pint, but paid a pint price."
• "I would not recommend, for multiple reasons."
• "The Roast dinner was pretty bland, the carrots were undercooked and the Gammon was too salty."
• "Went on the Monday for the carvary and it was bone dry!"
• "I will not be eating here again as it's terrible for the price."

Ambiance and Cleanliness

Pros:

• "Establishment itself was also pretty good and clean."
• "Greeted by friendly staff nice clean toilets."
• "The pub looks stunning from the outside and is nicely decorated and clean inside."
• "Been here three times now and each time has been really good."

Cons:

• "Attitude completely unacceptable and have referred you to the FSA."
• "Small child coughed over meat and it was left out and continued to be served until a complaint was made!"
• "The toilets are in desperate need of a clean and the sticky carpet on the entrance needs shampooing."
• "The smell of stale cigarettes inside made us sit outside."
• "The tables and sides were chipped, causing splinters and ripping clothes when we brushed past."