The Pembroke Castle Reviews Summary

Staff and Service

Pros:

• "Such a friendly and accommodating staff."
• "The staff and other patrons were all very friendly, and the staff were all welcoming and knowledgeable."
• "Staff are attentive and the food is better than what most pubs are serving these days!"
• "The bar staff are all so lovely, friendly creating such a great atmosphere in the pub at any time and really fast at serving drinks and they made delicious cocktails too."
• "Staff are helpful and very friendly."
• "The staff we’re friendly, overall an enjoyable experience."
• "The staff are brilliant."

Cons:

• "good location but worse staff ever ever in my life."
• "Staff very rude and no customer focused."
• "Service was very slow and completely mute / unsmiling."
• "Never enough staff on. Long waits at the bar, tables littered with empty glasses and dirty plates for hours on end."
• "Even by British pub standards, the service here was horrible. Extremely rude staff and extremely slow service even when only a few customers were in the pub."
• "Staff have attitude, maybe because they know people will always come for the patio."
• "We found the staff to be very rude and unfriendly."

Food and Drinks

Pros:

• "Delicious food, good drinks, excellent service and reasonably priced."
• "Good food. We had burgers, lamb and chicken."
• "Had desserts, and they were amazing."
• "Good choice of drinks and a varied menu to suit all from steak eater to vegan."
• "Good selection on the menu and nice food."
• "Had chicken burger and fries. Tasted great and was reasonably priced."
• "The steak pie is to die for."

Cons:

• "Not a great experience at all."
• "Food was far too salty. I like a well seasoned dish but this is taking the mickey. Seriously on the verge of inedible."
• "Food absolutely appalling. 5 tapas all tasting the same, deep fried, nothing else."
• "The food was... there are no good things to say about it."
• "Eating here was mistake!"
• "Impressively average if not bad food. Pizza's burrittos and sharing platters all WELL below par and not even cheap."
• "The food is absolutely disgusting."

Ambiance and Location

Pros:

• "Great pub located neat Primrose Hill and few minute walk from Chalk Farm underground station."
• "Amazingly cozy upstairs, even in this horrible weather."
• "Top location with an amazing beer garden, food is good value for money and team are fun and hard working :)"
• "Great, chill but buzzing vibe."
• "Good atmosphere. Nice looking pub."
• "Ambiance is cool, garden is very nice and cosy and staff is friendly."
• "The most gorgeous outside area!"

Cons:

• "Music so loud you can barely understand each other shouting."
• "In the winter lacks atmosphere feels a bit like a pub at the airport."
• "Meh, should be a lovely pub, lovely spot. You want there to be a lovely pub here. But this one's got an astroturfed garden full of smokers."
• "Has a feeling of being back at school on quiz night, with the quiz 'host' yelling at people who talk, overall not a fun atmosphere."
• "The music was good but way, way too loud for a late Sunday afternoon chat and chill."
• "There's a beer garden too which unfortunately is right next to a major rail line so can be a bit noisy."
• "Somehow dull and dark inside which is not acceptable at all."

Price and Value

Pros:

• "Delicious food, good drinks, excellent service and reasonably priced."
• "Top location with an amazing beer garden, food is good value for money and team are fun and hard working :)"
• "Had chicken burger and fries. Tasted great and was reasonably priced."
• "The prices are okay since the food is way above average pub standard."
• "Not the cheapest pub you’ll visit, but for the area it was sufficient."
• "The food actually tasted good for Stonegate/Brakes mass produced stuff."
• "Honestly, the best food we have had anywhere in London after 7days of dining out."

Cons:

• "Unexeptional choice of beers and quite pricey in my books."
• "The wine was nice but overpriced."
• "Overpriced drinks, average setting and fairly cold bar staff."
• "Spent lots on overpriced and below average food."
• "The prices for a pint however are extortionate."
• "Price of Leffe is ridiculous though, really unnecessarily high after it was decent a year ago."
• "Staff is a bit unaware of closing kitchen times etc."

Cleanliness and Maintenance

Pros:

• "My wife left a bag there and didn't notice it had gone missing for a couple of hours. The staff had found it and kept it safe for her until she picked it up the next day."
• "Very clean inside and nice seating area."
• "Whole experience was 5 stars from the cleanliness to the service couldn’t ask for more."