Ashlea Reviews Summary

Service

Pros:

• "The staff (Steph) was so friendly & polite."
• "The staff were wonderfully welcoming and friendly."
• "The service from Megan and Ryan was excellent, thoughtful and well timed."
• "Jamie the bartender was lovely and welcoming, the servers were friendly and smiling."
• "She was very attentive and super welcoming throughout our visit."
• "The staff gave outstanding service and went above and beyond for us."
• "Staff were all very friendly and efficient."

Cons:

• "Waitress was abrupt and addressed me as mate as she walked away from the table."
• "Service patchy (but pleasant). Had to chase things up on a couple of occasions."
• "Manager who served me was miserable unhelpful."
• "Service felt a little stretched and our servers didn't pick up on a few basic things, like lack of cutlery or condiments."
• "None of the staff even came to check if everything was okay with our meal or to clear our plates."
• "Service was just shouting loud and verging on rude."
• "We were being pestered by the waitress then."

Food Quality

Pros:

• "The salted caramel sundae was one of the best desserts I've ever had."
• "Best mix grill around."
• "Fantastic homely atmosphere, amazing food, (the mixed grill in particular was incredible)."
• "Excellent service, excellent food and specials menu, extremely clean, affordable."
• "Delicious food and great service."
• "The Korean BBQ chicken strips were beautiful, and a very generous portion too."
• "Food was fabulous and plenty of it."

Cons:

• "Shocking Sunday roast... it all came straight out of the freezer."
• "The meat was not just cold, but unpleasantly so. The chicken especially was really dry."
• "Roast potatoes not cooked all the way through. Yorkshire puddings tasteless biscuits."
• "Food was OK but the salad was rotten."
• "Hand-battered cod was over-cooked and tasteless."
• "The food took far too long to arrive over 60 mins... Not very impressed with the food it wasn't hot and the vegetables were rock hard and tasteless."
• "Not a veggie friendly menu and they served rancid fruit salad which nobody could eat."

Atmosphere & Cleanliness

Pros:

• "It's a lovely setting with lots of different little areas to sit."
• "Overall the pub has a lovely warming atmosphere."
• "Really cosy to and excellent outdoor area for when the weather is nice."
• "It's a lovely, cosy place, with different seating sections, and good decor."
• "The staff were delightful, atmosphere rustic and cozy."
• "Comfortable and homely pub with a good choice of beverages also has a great food menu."
• "Beer garden patio to the rear by the car park, well sheltered from the road noise."

Cons:

• "Although the place looks nice it does need extra cleaning as the tables feel sticky and some of the cutlery wasn't perfectly clean."
• "Very cold, tired, looking pub, which is a shame as with a bit of attention it could be very welcoming."
• "The area we sat in was very grubby. Walls stained and what looked like water leak damage above us."
• "Toilets were a little messy on my last visit but normally clean."
• "In need of a deep clean the conservatory area window sills covered in splash food cobwebs and dead insects."
• "We were sat next to an outside wall that was damp, it also included a slug on the skirting board."

Value

Pros:

• "Love this place. Good choice of beers, ales and wines."
• "Parking is free on Sundays."
• "Certainly better value for money to be found locally."
• "Add to that, the bill was reasonable."
• "All-round it's a good place and not expensive in comparison to what you receive."
• "The prices are also very competitive and they do offers every day."
• "You can use your Tesco's Club Card points - worth double the money at Chef and Brewer."

Cons:

• "Your drinks Are highly expensive as us the Sunday dinner you wont be seeing us again."
• "When we arrived home I checked the receipt and found that we were charged £4.10 each for the cokes, absolutely scandalous."
• "Wouldn't go if we didn't have vouchers."
• "Received a £100 parking fine this morning for having the audacity to park in the car park whilst I had my meal."
• "Cost us a fortune too."
• "The roast dinners were poor (especially at this price point)."
• "Portions small and overpriced. We ordered the sharing board. Was just a starter. Not impressed."

Management & Policies

Pros:

• "Held my 60th birthday party here on Saturday 15th January 22. Had a fantastic night."
• "Car parking is free but MUST be validated with your reg number when you go in the pub."
• "Superb cuisine for Special Dietary Needs customers both Coeliac & Lactose Free."

Cons:

• "I received a gift voucher by a Friend for a meal here i went in today to use it today and it was refused by the staff because it was over a year old."
• "It's a shame that you have to pay to park and then remember to claim it back with your meal."
• "One downfall, I think due to the closeness of the Alexandra Hospital, they charge for the car park - unheard of in the past!!"
• "The manager was literally picking his nose while messing with his mask explaining about covid changes."
• "No NHS bluelight on a bank holiday weekend, why?"
• "Incredibly disappointed. This has always been our go-to restaurant. To be greeted with, 'we don't take cash', I find irritating."