Millers Garage (Bosch Car Service) Reviews Summary

Customer Service

Pros:

• "They arranged to collect my car at a convenient time, fixed the issue on the same day."
• "I was really impressed by the level of service both when booking as well as a good feedback loop during work being carried out."
• "The team from start to finish were super friendly, knowledgeable and delivered a pretty faultless service."
• "Staff were friendly and considerate of our situation."
• "From start to finish I was constantly updated on a regular basis of all issues and costs involved and always asked how I wanted to proceed before anything was done."
• "Endlessly friendly and helpful."
• "Good customer support help line, good advice on preventive measures, openly consulting on bills and setting expectation on what final invoice would be, courtesy car support, courteous and pleasant."

Cons:

• "Appalling customer service and poor quality from Millers Garage."
• "What professional garage writes the kind of comments that Millers garage have in relation to my review?"
• "Our big problem was communication and being updated it was non-existent."
• "I was charged for the same MOT twice."
• "Dropping the car in I was waiting 10 minutes to hand keys over, I was bang on the time they asked, so why weren't they?"
• "The man I spoke to in the morning was miserable and made me feel I was really putting him out."
• "There was no clear communication from them."

Quality of Work

Pros:

• "Millers did what 7 other previous mechanics couldn't figure out."
• "They have always diagnosed the problems, have sourced parts at a good price and the fitted them with no problems."
• "Jack has been amazing at sorting all of the problems out."
• "They did what no other company could do after a national tyre company bodge my tracking and couldn't put my steering wheel straight again."
• "They were efficient, reasonably priced, very courteous, and I couldn't fault the quality of their work."
• "Work was completed to a very high standard and at reasonable prices."
• "The work they have done has been of good quality and all the costs and options have always been fully explained."

Cons:

• "I was quoted multiple things being wrong resulting in a fail, I rejected having the required fixes due to the cost quoted and have since been to 2 different garages and mot services who have disagreed with the conclusion of miller's."
• "This overfill of oil has caused the break down."
• "You can excuse one faulty repair but not two on the trot, they did a cam belt change on my Audi S4 Quattro and forgot to refasten the metal engine undertray."
• "Visited for clutch repair... but landed in getting a car potentially with a gearbox damaged due to poor fitment of drive shaft..."
• "I just been charged £291 for mot and my car didn't pass the Mot! Please people think 3 times before you go to this scumbag garage."
• "I've sent the car for a full service and this one broke down after only 60 miles."
• "I have never experienced such unprofessional service and lack of truth from any service provider!!"

Value for Money

Pros:

• "Service and cambelt change; cheaper than VW and more professional and flexible in drop off, pick up and payment."
• "Whilst they are not the cheapest garage, as with everything in life you get what you pay for, in this case their vast experience."
• "Absolutely stellar, called the garage on an emergency regarding my jag with limp mode issue and possible faults, and had it sorted out the same day by Tom at a very reasonable price."
• "Competent, professional and friendly service, and good value being considerably cheaper than a main dealer."
• "They did a great job at a great price."
• "The work is carried out thoroughly, in line with the Audi guidelines, at a fraction of the cost of the Audi Main Dealership."
• "The price given was CONSIDERABLY less than that quoted by a main dealer."

Cons:

• "The only reason I gave it 4 stars was the price of the work however I suppose you get what you pay for!"
• "Very expensive and overcharged for everything they do."
• "Tried to charge me over £200 for a job that a garage round the corner charged £40 for."
• "I would strictly advise to not use their services."
• "They cleaned my car's interior and changed my key battery for free."
• "They offer a high quality service as good as a dealership but also look for the best, most cost effective options for parts in a way a dealership never would."
• "Overall I still think that they are one of the best ones in the industry and by far exceptionally excellent customer service and support."