Vets Now Hull Reviews Summary

Staff Professionalism and Compassion

Pros:

• "Staff were so friendly and accommodating."
• "All the staff were amazing."
• "Kind and friendly welcome at the emergency vets."
• "The staff were so lovely and helpful, took great care of my pup."
• "Absolutely amazing people."
• "Vets Now were not only very professional but also human."
• "The Vet who examined my Cat, Maisie who is 17 was lovely."
• "I cannot praise the staff at Vets Now for their help with my poorly dog at the weekend."

Cons:

• "Absolutely horrific vets, they had to put my parents dog to sleep."
• "Shocking service, we rang ahead of time with our injured 11-week-old puppy."
• "One of the vets I saw was lovely, however, the man I spoke to on the phone was really rude."
• "Very poor service rang up at 11:30 this morning still waiting for a phone from them."
• "Appalling treatment of owners and pet."
• "Not happy my vet tells me my pet is doing well making a great recovery within 1 hour of taking her here to be put on drips etc."
• "I would not recommend this vets as the service was very poor."
• "Went with a dog with a hard belly and sick white foam was told what they suspected."

Cost of Treatment

Pros:

• "But put a price on your pet's well-being."
• "My cat was admitted and received first-class treatment."
• "Brilliant service! Got an emergency appointment immediately."
• "My dog and I could not have been better looked after."
• "Amazing service. Patient when we couldn't decide if we could afford treatment."
• "Brilliant! Lovely staff and amazing lady vet! I won't lie I was shocked at the cost."
• "You are very efficient in dealing with the animal and owners."
• "Whilst away near Hull for a weekend I had to make the decision to bring my cocker spaniel Ollie to the emergency vets."

Cons:

• "The consultation fee of £260 before any treatment costs however was extortionate."
• "Of course, as with all out of hours vets, it was extremely expensive!"
• "For £1,000 per night, you are expected to pick up your sick pet at 7:30 am in the morning."
• "I cannot thank the staff at Vets Now enough. My cat Ollie had to have emergency care on Friday night. I took him to vets now who were beyond caring, kind, professional, and helpful. The stitches they gave Ollie were extremely neat and healing very well."
• "You are very efficient in dealing with the animal and owners and I'm very pleased with the caring attitude. BUT I really think 10 times the consultation fee is a bit excessive."
• "Very poor service rang up at 11:30 this morning still waiting for a phone from them it's now 21:00."
• "Ridiculous con. £310 for nothing but 20 minutes and some vitamins."
• "Whilst the treatment was successful, the VET DOES NOT ANSWER TO MY INSURANCE COMPANY, and IS NOT PROVIDING the documents they need to proceed with my claim."