Primark Reviews Summary

Store Atmosphere

Pros:

• "The best coconut cappuccino I've had anywhere!"
• "Great coffees cakes etc even a meal deal comfy sofas and chairs. Great to relax for a while."
• "Wheelchair friendly accessible entrance and aisles."
• "Primark in trinity Centre is the biggest and cleanest iv been in you would think you was in a posh store they have a till especially for disabled and are so very helpful it has also got a lovely coffee shop inside primark looks very posh."
• "The Leeds store has now opened a coffee shop so husbands can chill out whilst wife is shopping."
• "Hand sanitiser at the door and a big sign saying all baskets had been sanitised for safe use."
• "The place is spacious with wide range of clothing for all ages. Due to COVID-19 situation, the fitting rooms are not available but the return service is working for 30 days after purchase."

Cons:

• "No fresh air, felt suffocating in there(no, not because of my mask being worn properly), there was just no oxygen."
• "The shop was crowded, with no clear organisation, long queues, no social distancing, general lack of adherence to Covid secure guidelines and was an unpleasant experience."
• "Primark yesterday... was untidy clothes everywhere and dust all over the floor."
• "Primark, it's like hell- always busy, looks like a jumble sale because people throw the clothes everywhere."
• "Like a school playground. Nearly knocked over twice with kids charging around."
• "It was unclear whether the staff have simply given up reminding customers or simply don't know the rules as several of them also were wearing masks only over their mouths."
• "Big percentage of the customers and some staff were not wearing masks or had them only over their mouths."

Customer Service

Pros:

• "Staff are always helpful and polite."
• "I've always had a great experience with all staff and I'm a regular customer."
• "The staff are excellent and will do their best to keep the store clean and tidy."
• "The staff right down to security were courteous, friendly and very professional."
• "Very helpfull staff member,( Jess, blue highlights) Mens departments."
• "All the staff are always friendly, helpful, nice to have a quick chit chat."
• "The staff is friendly, and the store layout is easy to navigate."

Cons:

• "The woman serving us seemed like she found it difficult to speak to us."
• "Visited here today at 11.15 and wow all I can say is the staff moved so slow it was unbelievable not one cracked a smile."
• "Very rude female blonde haired manager and staff, tried to argue and make fun of customer."
• "Been told by a member of staff 'we don't do Jean's your size' in a very sarky tone wasn't what I'd call customer service."
• "The young boy at the till who severed was pretentious and intrusive asking me personal questions and made me feel really uncomfortable."
• "The Asian guy on the 1st floor tills was literally wasting everyone's time."
• "Staff I suppose try to help but seem a bit bland when asking for certain things."

Product Availability and Quality

Pros:

• "Love Primark - Love Primarni. The range of clothing is always a plus, as are the down to earth prices, too."
• "Very affordable and durable clothing."
• "Primark is my go-to store for affordable and stylish fashion finds."
• "Good fashions to be had at great prices."
• "The store is always well-stocked, and the prices are incredibly affordable."
• "One of the only places for me to get jeans that actually fit."
• "Great place for reasonably priced clothing and home decoration items such as bedding, ornaments and decorations."

Cons:

• "They very rarely have what I want/like in my size."
• "The quality isn't the best."
• "Quality isn't always that great & sizes can be different in the same size item of clothing."
• "The fabric seems a bit thin, and I'm not sure how they will hold up over time."
• "The stuff is not made to last."
• "However, quality is a question as not all stuff you buy from there will stay for long."
• "Its rare finding anything past a Large in the themed nighties, it's near impossible to find any 2xl!"

Store Layout and Management

Pros:

• "The store was doing some regulation to limit the number of customers inside and provided hand sanitizer before entering the shop."
• "This store covers 3 floors and is well laid out. Suitable for disabled people with lifts available."
• "They now do various lengths of jeans in inches not just reg tall short."
• "Service is always quite fast, to say how busy & long the queue is. Staff are always friendly."
• "The shop is in order you can find what your looking for with nary a problem."
• "Really big Primark store has 4 floors with the men's being on the too large selection of clothing and there is always some sale items easy to find a bargain."
• "Very big and spacious. Lots of fashions to choose from."

Cons:

• "Queues were massive on all floors, only couple of tills open on each."
• "Not waiting too long to get in the shop, probably 5mins on a weekday but the queues inside are so big."
• "Since last visit they have moved things around and so couldn't find what I was looking for."
• "Would be nice for areas to be more detailed signs to know where certain items are."
• "For a large Primark in a big city I was left disappointed by the size of the men's section."
• "Always a frustrating experience."
• "Primark is always great value for money the reason for only giving 3 stars is the disorganised chaos when it comes to checking out."

Pricing and Value

Pros:

• "You know Primark doesn't have the best rep, but 16 items for £85? Who's gonna complain about that?"
• "Good range, stylish clothes, keen prices, friendly staff."
• "The customer service is great and friendly staff."
• "You can always find a bargain & cheap clothes."
• "But, looking at the cheap rates compared with other outlets, wherein we are looking for basic necessity stuff, it's worth trying."
• "Great place for cheap clothes that you need. Found a super soft knit jumper for only £14 and pair of jeans for £10."
• "Best deals. Best offers. Amazing prices. Great quality."

Cons:

• "Prices aren’t even that cheap anymore either, not quite the affordable shop that it used to be."
• "Jeez, if they ever bothered to put more people on the til maybe there wouldn't be such huge queues and frustrated people."
• "Always love going to primark but this time was annoyed cos they was low on sizes and it's very annoying when you see items but it's always small sizes."
• "Used to be really budget store with not bad quality for that price.. now same quality.. but the price as you can get some big brands in sales.... no."
• "Cheap and cheerful, I remember it from my youth in Northern Ireland, when it began as 'Penneys' up there and in the Republic of Ireland, 'down south'."
• "The stuff here is not the best quality but at cheap prices, you can't really complain."
• "However they never have jeans for us bigger men (Rugby build)."