Address: Ashby Rd, Boundary, Swadlincote DE11 7BA, United Kingdom
Phone: +441283552854
Rating: 4.7
based on 303 reviews.
Guide Experience
Pros:
"The group leader, Tatum, was amazing on the walk talking us through everything."
"Olivia was our leader: she was so enthusiastic and knowledgeable."
"Our guide was Tatum who was great and even had some good alpaca puns to tell you."
"Great guide Molly, really knew her stuff!"
"Our guide Sophie was very welcoming and had some great facts about Alpacas!"
"Becky was our guide she was very knowledgeable and friendly."
"Our guide Olivia was so knowledgeable and enthusiastic and made our walk really interesting."
Cons:
"The staff were inflexible, unhelpful and had no autonomy to help us."
"I’m sure this is a really fun and unique day out, unfortunately that’s somewhat ruined by the rude, disrespectful and confrontational staff that throughly destroy the experience."
"The girl at reception has about as much personality and customer service skill as a stuffed alpaca."
"Totally unhelpful. Unresponsive/ non existent customer service & money grabbing."
"Very disappointed however that there is no provisions for disabled people... most buildings involve a step to enter them."
"Unfortunately there was no experience for us. One of our two bookings had not gone through and we had to leave with two disappointed children."
"Booked a horse riding experience with these clowns, my wife sadly had covid and was unable to breath so couldn't attend, tried to phone them 5 times but they never bothered to answer the phone."
Alpaca Walk
Pros:
"Would I go again? Most definitely: an enjoyable, well-organised and led experience, recommended to all."
"We had such a great time we instantly rebooked for the baby Alpaca experience in a couple of weeks and will take the kids too."
"We did a 90 minute walk, and honestly I thought it would be quite enjoyable but I mostly did it for the younger ones in our group. However I had a genuinely surprising amount of fun!"
"We had the most brilliant walk with the Alpacas on Saturday."
"The Alpaca walk itself was brilliant, we really enjoyed the experience."
"Absolutely fantastic 90 minutes walking the Alpacas."
"Came to do the Alpaca walk with my partner and it was one of the best things I’ve done."
Cons:
"There were no signs about buying food for the Alpacas when we checked into the office."
"Firstly wasn't well signposted when we got into the carpark of where to go but got there."
"The Carpark wasn't really sign-posted very well."
"There was an electric part of the fence which wasn't well signposted warning you and my daughter got a little shock but she was fine."
"Only bit to improve is the signage to the entrance as it's the right before the car wash. Sat nav takes you the back of the farm."
"Signage for the sign wasn't great, you will definitely drive past it first time!"
"Drove over an hour to get there only to be told by a very unhelpful woman that we wouldn't be allowed in because we were 10 minutes late."
Cafe and Food
Pros:
"The cafe is lovely with window to view the alpacas while there - excellent quality afternoon tea."
"Afternoon tea was delicious and the rest of the menu looked nice as well."
"And to top it off a nice spot of afternoon tea at the chilli Bean."
"The sparkling afternoon tea was really yummy and they cater for various allergen and food preferences."
"The afternoon tea was very delicious too and a very selection of sweet and savory was given."
"After our walk we were shown to the cafe where we were served the most delicious afternoon tea."
"The food from the cafe is great and the afternoon tea was so different in a good way."
Cons:
"We had tea for 2 but was a bit disappointed with what you get for 2 people, nonetheless it was nice."
"We had Alabama chocolate fudge cake with tea but I would recommend you to go for any other cake, maybe coffee and walnut as ours didn't taste great."
"Instant coffee was served. Yuk!!!"
"The food they was not nice, they had a vegan pizza that had hardly any toppings on, didn't taste nice and was very expensive."
"Everything was stale and the sandwiches were nearly empty."
"The only negative is the price of the cafe..£8.10 for a small scone with jam/cream..a pot of tea and small hot choc...very over priced."
"They only had set meals, for breakfast it was a full breakfast (fancy) and they didn’t do anything simple like a sausage butty."