The Halal Guys Reviews Summary

Customer Service

Pros:

• "The service from the two lovely girls there was really welcoming and helpful!"
• "My friend and I were served by Hussein on Saturday Evening. Amazing guy, really helpful and friendly."
• "Hamza needs a raise. He was doing the job of 3 people at once, cooking, serving and taking payments."

Cons:

• "Upon entering the person that was serving us didn’t look welcoming and asked if we can all order at once."
• "The woman kept rolling her eyes and the guy proceeded to take off his gloves while doing our order."
• "The manager wasn’t as nice and kept trying to slow down the service."
• "Woman at the counter seemed quite rude. She either has a lot going on or she doesn't want to be there."

Food Quality

Pros:

• "Definitely worth a try as it tastes fresh and flavoursome and very filling."
• "Portions are big and good for sharing."
• "Visited Halal Guys after hearing so much about their food. Their food is simply amazing. The flavours are bold and authentic."
• "Good tasty food! I got the chicken and beef gyro combo."
• "The highlight of all is their WHITE SAUCE."

Cons:

• "The chicken was dry and mushy, seemed like it was there for a while and the food wasn’t even hot."
• "The tomatoes were off, I noticed they were extremely soft."
• "For that price is embarrassing that you give customers gone off food."
• "The beef was terrible and stale. Customer service lacking. The chicken was good though."
• "I had a combo box meal and it was great, I do wonder what's in the white sauce it was very tasty. The portion was very big for the price and I was totally stuffed, the staff were really friendly and professional. I really enjoyed my meal and the meats were good unlike what some people wrote it was tasty and the portion big. I was very full and happy to go again. I recommend this place and it wasn't far from the tube station. I wish I took a photo of my food but I was so hungry I ate it rather quickly without thinking. My bad, but hey it's well worth a try and I am sold on it. Thanks and all the best."

Price and Value

Pros:

• "It’s only £6.99, so not bad if you want something tasty that you can eat quickly."
• "Place was good and the food was tasty, you could see it was fresh because they were cooking the next batch right in front of us."
• "White sauce was amazing but the food itself, whilst good, wasn't anything special, a large platter was enough for 2 people and at £10 it was reasonably priced."

Cons:

• "On top of that the inflated London prices makes this meal extremely expensive for what you get, wouldn't recommend."
• "Overly priced. No value for money. Tenner for a bowl of shawarma/meat with rice."
• "HOT SAUCE burns! I can eat spicy food but don't overdo this sauce!!! Went in the morning just after it opened, ordered a combo platter for £8.99 and a refillable drink £3.95. Price is a bit steep for what you get."
• "NO RED SAUCE AVAILABLE!! I have been to Halal Guys many times in the US. Sadly this visit was disappointing. What makes the taste unique is the red sauce. This branch had no red sauce and claimed it won't be available until the end of the month."
• "I ordered 3 mixed meat platters with white sauce for delivery……guess what? No white sauce! I also asked in the delivery note for some red sauce, guess what? No red sauce!"

Ambiance and Cleanliness

Pros:

• "There was plenty of seating and a bathroom which was convenient."
• "My expectations were fairly low as most good shawarma places in the UK have raised their game in the last few years. But this is an American twist on it and to be fair, it’s good, not amazing but enjoyable."

Cons:

• "Despite the awful service we paid for the food which was ok, but due to terrible staff, the atmosphere was very uneasy and didn’t enjoy food how it should be enjoyed."
• "Also there was insects and spiders all over the place. They were climbing around us as if the place hadn’t been cleaned in a while."