Angel Recovery Ltd Reviews Summary

Customer Service

Pros:

• "Fantastic company can't recommend them highly enough."
• "Fantastic, professional and friendly guy."
• "Very friendly and efficient. I highly recommend Angel Recovery."
• "Cannot recommend Angel Recovery and Alom enough. Excellent work!"
• "Amazing prompt service, 1st class customer service, very friendly staff."
• "Thank you Tom and AngelRecovery. Tom was very professional while at the same time kept my spirits up after having an accident."
• "Thank you to Jim and to Angel Recovery."

Cons:

• "Just waist off time."
• "The only reason they have so many good reviews is because they pressure you to leave a good review on the spot!"
• "Useless. Avoid. Left me stranded, no one picks up the phone."
• "Angel Recovery did not keep my dad updated, he had to keep calling to understand ETAs."
• "I had a very disappointing experience with Angel and whilst I appreciate the difficult time we find ourselves in, I cannot tolerate exploitation of the customer like we experienced."
• "When I complained one of their staff threatened to hang the phone up on me, which he did."
• "This was the worst experience I have ever witnessed in customer car or more precise lack of it."

Efficiency and Professionalism

Pros:

• "He also went the extra mile to make sure that all the tyre pressures were set at the right setting."
• "They have done and amazing job and gave me some good advice how to deal in a similar situations in the future."
• "Alex from Angel recovery clearly had the technical ability to get it done. He was super impressive."
• "Luciano was brilliant! He was so good at getting my car to my garage quickly and efficiently."
• "A gentleman named Ricky, a young bloke came to my rescue after my car broke down. He was very friendly and knowledgeable."
• "i had romaine come and help me at midnight on a saturday. honestly couldn’t ask for a better service."
• "He called and updated me when he was nearby."

Cons:

• "The recovery time was postponed 3 times resulting in me losing half of my work day."
• "Whenever I call they stated they were 15 or 30 mins away. They kept my vehicle at their storage yard and left the windows and doors unlocked."
• "Angel Recovery did not keep my dad updated, he had to keep calling to understand ETAs on a phone with hardly any battery on it."
• "Rescued by Angel Recovery after the AA deferred my flat battery breakdown callout repeatedly from 12:17 until 19:10!"
• "Response: AA sd Angel would b with me at an estimated 1.10am; they didn’t show, I called them and someone there sd the AA was wrong to give that time."
• "The team were dedicated in letting me know how long the recovery team would get to me."
• "The guy came after three hours... then we have to wait another 5 hours for recovery."

Value and Pricing

Pros:

• "With just half a day's notice even on a Sunday, they were able to shift my Dad's car swiftly and efficiently the following Monday morning to his local garage."
• "Punctured my tire at midnight and called up these absolute geeza's and they came down within 30 minutes of hanging up the phone."
• "Although it was already past midnight, driver Romaine was fast, efficient and a very good driver."
• "He was equipped with diagnostic computer which, He explained everything about the problem to me and sorted it out quickly and efficiently."
• "My car wouldn’t start at all - Jim arrived at my home a little earlier than expected and fixed my car straight away!"
• "Amazing group of brothers, very quick and efficient."
• "Put a spare back underneath the car which was a great bonus for me."