GRS Recovery Reviews Summary

Customer Service

Pros:

• "Joe was very attentive to detail, good on the phone, a reliable organiser, and gave all the reassurance I needed."
• "All staff very polite, friendly and considerate. Going the extra mile to keep me updated."
• "James talked me through the problem step by step. Went above and beyond to get me up and running."
• "The gentleman I spoke to on the phone was very helpful too."
• "Everyone's nightmare, turn the key, nothing!..Called out roadside assistance and James from GRS showed up in about 20 minutes."
• "David arrived much more quickly than I was expecting and was extremely polite and professional."
• "She was wonderful, so friendly, helpful, funny and just a joy in a situation that could otherwise be very stressful."

Cons:

• "So far my car has not been moved but not made usable since Tuesday evening."
• "It’s just absolutely diabolical after care just shows how much you couldn’t care!!!"
• "Awful rude and very bad at having common sense and communication that is effective to make to get an issue resolved."
• "GRS then decided to lean crashed recovered motorcycles on the newly rebuilt bike damaging the bike."
• "Refused to supply the insurance details or staff names to hold them accountable."
• "Absolutely diabolical service and staff."
• "AVOID THIS SCAM COMPANY AT ALL COSTS OR IT WILL COST YOURSELF MORE OVER HASSLE AND MONEY."

Efficiency and Timeliness

Pros:

• "Had the car locked and loaded in 10 minutes."
• "Someone arrived within twenty minutes and the service was amazing."
• "The recovery van was with me within 40minutes."
• "Within 15 minutes of making the call a recovery truck appeared."
• "They were great and came out in 10 minutes."
• "Even with extremely heavy traffic a guy arrived in 10 minutes."
• "Arrived in good time, polite and friendly and mechanic knew his stuff and my car was back up and running within ten minutes."

Cons:

• "We waited 4 hours for our actual breakdown insurance company still no results left us stranded with no contact, contact to GRS at 19.30 and next driver on shift at 8 recovery started at 20.15."
• "The downside was a long wait due to a surge in breakdowns."
• "Adrian saved the RAC's blushes when he was called in after a five hour wait for assistance stranded in Esso Hinton filling station."
• "Well over 24 hours in water and an alternative provided moved it easily but too late due to damages."

Professionalism

Pros:

• "Took the car home and even put it on the drive for her!"
• "GRS have always been prompt and on-time and their work is faultless."
• "He even called that evening to make sure all was sorted."
• "Terry from GRS Recovery came to recover our car today. He arrived earlier than expected and was very efficient."
• "Paul was brilliant. Really professional and friendly."
• "Both drivers were extremely competent, professional and good company to travel with."
• "Jamie was great. He made me feel safe. He also made sure I got home safe as he didn't want me walking though a dark industrial estate at night."

Cons:

• "GRS then decided to lean crashed recovered motorcycles on the newly rebuilt bike damaging the bike."
• "Refused to supply the insurance details or staff names to hold them accountable."
• "Absolutely diabolical service and staff."
• "AVOID THIS SCAM COMPANY AT ALL COSTS OR IT WILL COST YOURSELF MORE OVER HASSLE AND MONEY."