Address: Office 24, Brentham Old Power Station, Western Ave, London W5 1HS, United Kingdom
Phone: +447970999007
Rating: 4.7
based on 122 reviews.
Response Times
Pros:
"Road Buddy sent out someone straightaway."
"The fitter arrived within an hour, changed the tyre in about 5 minutes."
"Road Buddy’s came in under an hour."
"They were with me within 15mins."
"Arrived within half an hour to tow my car."
"Service in just over an hour."
"Arrived fast, excellent communication and great value for money."
"Quick and communicative service, and reasonably priced."
Cons:
"Was advised 45 minutes until someone would arrive 4 hours later someone turned up."
"I had to wait at least 2hrs."
"The service it’s self was okay, reasonably quick however once you have given your money they then ignore you."
"Waited 8hrs for the RAC, gave up and used these guys."
"Aside from the fact it took 1.5 hours for the man to turn up."
"Once the difficulty of paying a £60 deposit before a fitter could be dispatched...had been resolved resulting in almost 1 hour's delay, my wait commenced."
"Arrived within half an hour to tow my car, I had to tow it again the same day and again came within 20 minutes."
"Called out for an emergency tyre replacement, was told I would have a fitter within 45 mins - 1 hour however he arrived almost two hours later."
Customer Service
Pros:
"Both the driver and the office were super communicative and responsive the whole time."
"The driver even topped up my other front tire with air so they were even."
"Excellent driver very helpful and knowledgeable would recommend to others."
"Excellent service, good communication and affordable price."
"For me the best tire service. Service guy come to me with new tire and change it within 1 hour!"
"They are really good, on my way to uni on a country road. My tyre brusted, I searched for a mobile tyre services and there name came up."
"Excellent team - have used them a few times for punctures on my Tesla."
"Happy for their service. They continue to contact and update me the time and location the fitter will arrive at my place."
Cons:
"Literally the worst experience with these people, they’re sexist and refused to speak to me because I’m a woman."
"They're just a 3rd party company who have pumped loads of money to be top of Google searches and outsource their work."
"The service it’s self was okay, reasonably quick however once you have given your money they then ignore you."
"My car wouldn't start so I book an appointment with Road Buddy for Tuesday from 4:30pm to 5pm. I thought it needed a jump start, which it didn't - but they weren't to know. I paid the £40 deposit."
"Would leave 0 stars if I could! Tried ringing 3 times to find out if I could have an tyre fitted asap and the same man keeps putting the phone down."
"I do not happy with these guys.They smoke weed all the way down to London from peak district."
"Absolutely awful company they have no decency at all I had a flat tire it was late we called them £70 deposit they said they will send there driver turns out they called a different company."
"Called them as there maps locations said they were close and and then quoted me 170 for one tyre but didn't send there own guys just out but to sub it out and then charge me £40 for the phone call."
Pricing
Pros:
"The total charge (for callout, labour AND new tyre) was £150 which seemed really reasonable."
"Wouldn't hesitate to recommend them to anyone and they were fairly priced considering the time of day."
"I was rescued from a sudden puncture in the heart of chaotic King's Cross. Took them under an hour and the price was extremely fair."
"The price was a lot better than anyone else."
"Their service charge was surprisingly affordable compared to major car fixing companies."
"Excellent quick service at 6am my delivery driver had a puncture & Road Buddy arrived quickly."
"Price not cheap or expensive but given their quick response it’s reasonable."
"Great communication and location sharing. Would recommend! Thank you!"
Cons:
"Tyre was expensive but worth the money due to quick turnaround."
"Called last night got quoted £370.00 for a tyre fitting, when I said 'no you are having a laugh, 5 minutes later got quoted £260.00."
"Call out fee is a bit steep at £170.00 on top of the tyre price."
"The service it’s self was okay, reasonably quick however once you have given your money they then ignore you."
"Once the difficulty of paying a £60 deposit before a fitter could be dispatched...had been resolved resulting in almost 1 hour's delay, my wait commenced."
"Road buddy came out to replace a tyre yesterday at a cost of £160 inc balancing, they used a budget tyre Farroad, admittedly i didn't ask the make of the tyre just wrongly assumed at that price it was a quality tyre."
"Called them as there maps locations said they were close and and then quoted me 170 for one tyre but didn't send there own guys just out but to sub it out and then charge me £40 for the phone call."
"My battery was flat early Sunday morning - Road Buddy were great - all sorted in less than 20 mins - compared to RAC who I called first - over 30 mins just on phone then advised since I was not a member would be £170 plus I would need to join for a year!"