The Boatyard Dedham Reviews Summary

Service

Pros:

• "The staff are very helpful and friendly."
• "The staff maintains eye contact and engages with customers."
• "The service was also friendly and welcoming."
• "Staff were excellent very attentive and nothing was an Issue."
• "Wonderful staff, very attentive but not overbearing."
• "The staff were very polite."
• "Service fab too."

Cons:

• "The waitresses kept getting our drinks orders wrong and at no point asked if we had enjoyed our meal."
• "The worst service that I have experienced in a long time."
• "The waitresses were nonplussed about serving."
• "Service needs some attention as time between requests were lengthy."
• "Not only were the staff confused and non responsive, the manager and all staff failed to explain why the food was taking long."
• "Staff need to be more attentive to customers and have some sort of relationship with the kitchen maybe then meals might get to the customers hotter."
• "Service wasn’t the best, a mixture of table service and order at the tills, it wasn’t clear which was which."

Food Quality

Pros:

• "Food good and reasonable prices."
• "The Scott egg was very good."
• "Chick pea burger was delicious, and loved the nutty dressing and chili dressing."
• "One good point puddings were delicious."
• "The food was substantial and of a high quality."
• "The food was delicious and the portions generous."
• "Food was great."

Cons:

• "I am told the open prawn sandwich is also sub-par."
• "The food was poor - a beef burger (which was a tough piece of steak, should have been listed as a steak burger)."
• "Now it's a super overpriced cafe with below average food that costs as much as restaurant food."
• "The Cornish pasties were very dry and tasteless, very disappointing."
• "The meal was very disappointing... the portions were tiny and the risotto was bland."
• "Disappointing menu, poor choices, extremely slow service, cold food."
• "The food options were disappointingly limited and fell short of my expectations given the prices."

Atmosphere & Location

Pros:

• "After our meal we enjoyed taking a boat out and it was so much fun for both the kids and myself & my husband."
• "Lovely place to visit and eat along the River Stour in Dedham."
• "Fantastic place to unwind."
• "It's worth the splurge for a satisfying meal in a picturesque setting."
• "River view is idyllic."
• "An absolutly perfect setting and environment."
• "The river view adds a calming touch."

Cons:

• "A large party of children producing continuous piercing screams which decided us not to hang around."
• "Beautifull location spoilt by such an awful restaurant."
• "They don't take cards!"
• "The bar queue through the restaurant was not, in my opinion, Covid safe or appealing."
• "Parking is problematic past midday especially if its a warm sunny."
• "Annoying that you cannot book and had to wait in a queue outside."
• "A price of one cup of tea and coffee just over £6.00."