Westbrook Cycles Reviews Summary

Customer Service

Pros:

• "Your customer service personnel are very helpful and they listen carefully to what the customer needs."
• "They always responded to my emails swiftly and dealt with the issue with so little fuss - I was hugely impressed"
• "First and foremost, I was amazed by the level of attentiveness and professionalism displayed by the Westbrooke Cycles team."
• "Excellent service from the repair team."
• "Customer service at Westbrook Cycles has been good, and very helpful"
• "Very good telephone support both during and after purchase."
• "Very friendly staff and excellent after sales service."

Cons:

• "Didn't bother to respond to an email regarding a Cannondale recall."
• "Second and third query ignored completely."
• "When I got the right bike nothing was done. No check sheet - chain too long, gears not set both fron and back"
• "Bike arrived and the gears had been done wrong - sent pictures to ask for help and got nothing back."
• "have been waiting more than 2 months for a freehub body for a giant contend that i bought from them, failed after a few hundred miles, poor quality product backed up by poor quality after sales service."
• "Dispatched a used item, not brand new and is missing a key part"
• "To start with, I've got wrong bike"

Delivery & Shipping

Pros:

• "The preparation and shipping was quick. The bike arrived well prepped and well protected 3 days later."
• "right from the purchase to delivery they kept me informed"
• "The bike was delivered quickly from stock and uts great."
• "Yes excellent delivery service came 3 days quicker than originally quoted for."
• "Ordered my new bike at 17:16 on a Friday, bike arrived at 11:20 the following Monday!"
• "Once I placed my order, I was pleasantly surprised by the swift shipping process."
• "Bought this at 3pm was delivered the next day no fuss and was a great price 10/10."

Cons:

• "Bike came well set up and in good condition. Delivery was good BUT the bike was promised in 3 - 5 days and it actually took 14 days to come."
• "Website says 'next day delivery' but ours took a week to arrive… When it finally arrived they sent the wrong bike… another week went by before Westbrook would arrange collection."
• "Great price and a brilliant bike. Highly recommend on that basis. Delivery service poor, was meant to be next day."
• "Ordered a pic helmet stated on website 5 to 7 day’s delivery unfortunately took 2 weeks to arrive"
• "I've order a crankarms set for my new bike on July 16th expecting that the delivery date they promised was more or less accurate... Today it is 01st of August and still do not have them with me."
• "There was a delay in delivery of the bike"
• "Goods arrived as described. However, they took a while - several weeks - and I was about to chase when I received the note of impending delivery."

Pricing & Value

Pros:

• "I recently purchased a Cannondale Topstone at a reduced price so far very happy"
• "5 star service and a well deserved 5 star rating. Competitive prices. Outstanding customer service."
• "Just bought a Whyte S 160 29er from Westbrook. 33% off list price. Excellent service they even made it tubeless and added sealant at no extra cost."
• "Couldn't get the rear shock I wanted at any of the local bike shops so I Googled a bit and found Westbrook had exactly what I needed at a great price"
• "Great company will be ordering again from these guys brought a scott aspect hardtail and had the bike delivered free of charge the next day can't fault the service i received one bit."
• "If you are looking for a new bike this is the place to go! Great selection, affordable prices and very knowledgeable staff. Their customer service is excellent!!!!"
• "Quality product delivered within two days with no fuss and at a great price."

Cons:

• "The clear information about non-UK pricing and rules is virtually non-existent on site and is very very poorly handled with actual prices not noted correctly"
• "Very expensive shipping compared to every store I have bought online items from (40 punds?!)"
• "if you live outside the UK you will have to pay a lot of taxes when receiving the ordered products, be aware of that, calculate about 30% of taxes"
• "Disappointed. Product is great but Westbrook sold me something they didn’t have in stock which then took over 2 weeks to arrive with no updates on my order."
• "I have been waiting for my order for 3 months! And now I have to pay Brexit tax on the seatstay 51,15 Euro."
• "Stock levels not accurate"
• "The bike was coming from Scott Europe which means they did in fact not have the stock."