Address: 16 Lee High Rd, London, SE13 5LQ, United Kingdom
Phone: +442084630119
Rating: 4.0
based on 144 reviews.
Food Quality
Pros:
"The chicken was tasty and tender"
"Tasty fried and grilled chicken in a nice ambiance."
"clean tasty food"
"I absolutely loved the food"
"Food was good to normal nandos standards."
"Food was cooked well, came in good time and the fries where somehow crispy without being burned."
"The Chicken is cooked very well. Just the right amount of tenderness and sauce to match."
Cons:
"The burger was almost cold"
"Poorly cooked, wraps falling apart, soggy garlic bread and burger buns, cold chips and missing items"
"Very dry and tasteless"
"The chicken was dry and less appetizing than my previous visit"
"Food was good but the meat was a bit burned, as well as the halloumi"
"The food wasn’t good at all I am regular customer in Nando’s I know how it’s test my children they love machopeas o order machopeas they didn’t give me machopeas and the chips wasn’t fresh at all chips was so cold looks like they gave me old chips."
"The food itself wasn’t that great. Dry chicken and even drier bread."
Service
Pros:
"Brilliant experience, the sun was out the location was great and so was the customer service."
"One of your staff name Christianana have amazing costumer service very sweet💜💜💜."
"Amazing service at the Nandos in Lewisham! Love the ambiance inside. It’s always clean and the staff is super friendly."
"Service is nice and friendly with an efficient team."
"The staff ist very friendly and attentive."
"Greta staff, very attentive and nice"
"The service was friendly, polite, warm and humorous"
Cons:
"Her attitude and manner towards me was shocking and she was questioning me like I was bothering her"
"Staff was sooo rude she didn’t even approach when I went to the till how rude that !!"
"The inattentive staff seemed unwilling to stay focussed while taking orders."
"Lucas the manager is rude, unprofessional, impatient, and just cannot be bothered."
"staff memebers are very rude and moody"
"Horrible service, Zoe (a member of staff) is a very rude person."
"The waitresses refused to serve us when the QR code service was not working"
Cleanliness
Pros:
"The restaurant and rest rooms were clean, and well presented"
"It was very clean outside on the balcony room."
"Recently renovated and looks great!"
"The staff were accommodating and friendly towards my two tots"
"Absolutely amazing food and service."
"Great customer service, very welcoming and good knowledge of allergens."
"Best Nandos been to, friendly staff and juicy chicken."
Cons:
"Sometimes with not the cleanest aspect."
"The cleanliness was awful - tables left messy after diners had left."
"The place has an ant problem."
"The ice and drink machines were worryingly dirty, looked like they hadn't been cleaned Inna month."
"It's dirty and just not pleasant."
"The worst one for service the kitchen was dirty."
"Their salads are very minimal for what you pay for them."
Efficiency
Pros:
"I was able to order my food quickly and promptly"
"food arrived quickly and was good"
"Never had any issue with the Eltham branch who do delivery great just like in the restaurant"
"Food was served reasonably quick."
"The food took no little than 10 minutes to arrive before us, and the drink stall was allocated perfectly Center for all diners."
"Takeout orders never take very long."
"Food is always hot, always available."
Cons:
"Always seems to be a wait."
"1st time I got to wait for 20-30min for my food."
"Avoid ordering a delivery especially on the weekend"
"App asked me and my daughter to wait in the virtual queue for 7 minutes... 35 minutes outside in the cold to then be told to wait longer because they have no seating available still."
"We went there and sat around for an hour without being given our meal, when I asked why it was taking so long the staff implied that the deliveries were a priority."
"Waited over 45 mins and when I queried with the assistant manager she went and asked I heard them say it's still not ready however she did not feedback to me."
"It took ages before our food was ready."
Ambiance
Pros:
"Perfect for taking the kids out or for having an intimate dinner with your missus."
"It has an outdoor area which is also nice for summer visits."
"This is a great Nando's with plenty of seating available."
"Literally the tightest run ship and most pleasant Nando’s I have been to in years."
"The set up of the restaurant is very friendly and I noticed a lot of couples and single ladies in here."
"This is not the largest Nandos I've been to, but by far the most comfortable"
"Nice ambience, one can sit and chat even with soft music playing in the background while you wait for your food to be served."
Cons:
"The place inside looks nice but for the most part there's not that much space for walking, compared to other nandos I've been in"
"The restaurant has a very unusual set up from the other Nandos I have been to. It's on two different levels."
"They never seem to open the top floor even when visiting with large groups."
"Staff are not organised For Large Walk in GROUPS There needs a booking system available otherwise ur stood standing waiting for OTHERS to finish until god knows."
"A bit chaotic due to the number of people who visit and the size of the restaurant."
"Tables super close to each other and overcrowded on the ground floor, with a fully empty 1st floor area available."