Nando's Lewisham Reviews Summary

Food Quality

Pros:

• "The chicken was tasty and tender"
• "Tasty fried and grilled chicken in a nice ambiance."
• "clean tasty food"
• "I absolutely loved the food"
• "Food was good to normal nandos standards."
• "Food was cooked well, came in good time and the fries where somehow crispy without being burned."
• "The Chicken is cooked very well. Just the right amount of tenderness and sauce to match."

Cons:

• "The burger was almost cold"
• "Poorly cooked, wraps falling apart, soggy garlic bread and burger buns, cold chips and missing items"
• "Very dry and tasteless"
• "The chicken was dry and less appetizing than my previous visit"
• "Food was good but the meat was a bit burned, as well as the halloumi"
• "The food wasn’t good at all I am regular customer in Nando’s I know how it’s test my children they love machopeas o order machopeas they didn’t give me machopeas and the chips wasn’t fresh at all chips was so cold looks like they gave me old chips."
• "The food itself wasn’t that great. Dry chicken and even drier bread."

Service

Pros:

• "Brilliant experience, the sun was out the location was great and so was the customer service."
• "One of your staff name Christianana have amazing costumer service very sweet💜💜💜."
• "Amazing service at the Nandos in Lewisham! Love the ambiance inside. It’s always clean and the staff is super friendly."
• "Service is nice and friendly with an efficient team."
• "The staff ist very friendly and attentive."
• "Greta staff, very attentive and nice"
• "The service was friendly, polite, warm and humorous"

Cons:

• "Her attitude and manner towards me was shocking and she was questioning me like I was bothering her"
• "Staff was sooo rude she didn’t even approach when I went to the till how rude that !!"
• "The inattentive staff seemed unwilling to stay focussed while taking orders."
• "Lucas the manager is rude, unprofessional, impatient, and just cannot be bothered."
• "staff memebers are very rude and moody"
• "Horrible service, Zoe (a member of staff) is a very rude person."
• "The waitresses refused to serve us when the QR code service was not working"

Cleanliness

Pros:

• "The restaurant and rest rooms were clean, and well presented"
• "It was very clean outside on the balcony room."
• "Recently renovated and looks great!"
• "The staff were accommodating and friendly towards my two tots"
• "Absolutely amazing food and service."
• "Great customer service, very welcoming and good knowledge of allergens."
• "Best Nandos been to, friendly staff and juicy chicken."

Cons:

• "Sometimes with not the cleanest aspect."
• "The cleanliness was awful - tables left messy after diners had left."
• "The place has an ant problem."
• "The ice and drink machines were worryingly dirty, looked like they hadn't been cleaned Inna month."
• "It's dirty and just not pleasant."
• "The worst one for service the kitchen was dirty."
• "Their salads are very minimal for what you pay for them."

Efficiency

Pros:

• "I was able to order my food quickly and promptly"
• "food arrived quickly and was good"
• "Never had any issue with the Eltham branch who do delivery great just like in the restaurant"
• "Food was served reasonably quick."
• "The food took no little than 10 minutes to arrive before us, and the drink stall was allocated perfectly Center for all diners."
• "Takeout orders never take very long."
• "Food is always hot, always available."

Cons:

• "Always seems to be a wait."
• "1st time I got to wait for 20-30min for my food."
• "Avoid ordering a delivery especially on the weekend"
• "App asked me and my daughter to wait in the virtual queue for 7 minutes... 35 minutes outside in the cold to then be told to wait longer because they have no seating available still."
• "We went there and sat around for an hour without being given our meal, when I asked why it was taking so long the staff implied that the deliveries were a priority."
• "Waited over 45 mins and when I queried with the assistant manager she went and asked I heard them say it's still not ready however she did not feedback to me."
• "It took ages before our food was ready."

Ambiance

Pros:

• "Perfect for taking the kids out or for having an intimate dinner with your missus."
• "It has an outdoor area which is also nice for summer visits."
• "This is a great Nando's with plenty of seating available."
• "Literally the tightest run ship and most pleasant Nando’s I have been to in years."
• "The set up of the restaurant is very friendly and I noticed a lot of couples and single ladies in here."
• "This is not the largest Nandos I've been to, but by far the most comfortable"
• "Nice ambience, one can sit and chat even with soft music playing in the background while you wait for your food to be served."

Cons:

• "The place inside looks nice but for the most part there's not that much space for walking, compared to other nandos I've been in"
• "The restaurant has a very unusual set up from the other Nandos I have been to. It's on two different levels."
• "They never seem to open the top floor even when visiting with large groups."
• "Staff are not organised For Large Walk in GROUPS There needs a booking system available otherwise ur stood standing waiting for OTHERS to finish until god knows."
• "A bit chaotic due to the number of people who visit and the size of the restaurant."
• "Tables super close to each other and overcrowded on the ground floor, with a fully empty 1st floor area available."
• "Shop is old and dingy"