Weston General Hospital Reviews Summary

Staff and Service Quality

Pros:

• "He received 1st class. Medical attention immediately and we felt he was in very good hands."
• "The staff where friendly and professional and we cant thank them enough for all there help."
• "Our experience from the wonderful staff on reception to the triage nurse, doctors and porters were brilliant, they couldn't do enough for you despite being incredibly busy."
• "Grateful thanks to all the nurses & doctors who took such good kind & thoughtful care of my husband."
• "I was seen virtually immediately and was taken to a side room where I was attended to by a number of very nice nurses."
• "Every single member of staff who looked after her (and us) was so kind, so professional and caring, I have nothing but praise for all of them."
• "The staff are angels, nothing was too much trouble."

Cons:

• "No dignity shown for patients."
• "Relatives completely ignored by doctors!"
• "The ward is staffed by nurses who seem to have given up providing any semblance of care."
• "Standards were appalling, the management should be ashamed."
• "One nurse was moaning, rude and obnoxious on one visit."
• "Absolutely awful hospital! Staff are useless bar the paramedics whom were very good!"
• "Whilst most of the staff are kind caring and generous others were rude, obnoxious and snotty during my experience."

Facility and Accessibility

Pros:

• "The place was clean, unbelievable care, he is still alive."
• "I can’t fault this hospital for cleanliness & has all the facilities there, if you have to spend a few hours or indeed most of a day there...for example: Cafe, toilets etc...."
• "Easily accessible by bus, taxi or own ride."
• "Lots of parking available, nice atmosphere, great views."
• "The great design of this hospital and space really helps if you're anxious too, and they have a car park with actual spaces."

Cons:

• "Wards short staffed. No plumbing sorted quickly for shower blocked drains. No TVs working in bays."
• "This hospital either needs shutting down or a massive re-ramp. The hospital is very run down, old and tired."
• "The hospital is showing its age. It could really do with an influx of funds or even a new hospital seeing weston-super-mare is a fast growing town."
• "Poor infection control, hospital dirty."
• "Parking is 1.80 for an hour so lots try to street park which unfortunately blocks up village."

Efficiency and Responsiveness

Pros:

• "in and out with in an hour."
• "Anticipated waiting time said 2 hours in and out in an hour and a half."
• "In under 30 mins I had been assessed, x-ray, then dressed my injury/wounds."
• "Had to go into A&E with breathing difficulties, I was seen within 15 minutes and taken through for treatment."