Westway Veterinary Hospital Reviews Summary

Customer Service

Pros:

• "A great experience at my last visit to the West Road branch."
• "The staff were skilled and reduced his pain quickly, he was transferred to Moorview and is recovering thanks to the quick action of Westway."
• "All staff are caring, thorough and take time to fully explain what is happening to your poorly animal."
• "A massive thank you goes to Becky for her empathetic attitude that we needed at this time, you were amazing and a credit to the business!"
• "The receptionist and nurses are caring and welcoming. Completely make a fuss of your pets from walking in."
• "Reception were brilliant getting me seen immediately and their kind words that gave me reassurance."
• "The vet & receptionist were both lovely & friendly."

Cons:

• "Westways have now refusing to liaise with my as when they said they had spoken to me I asked them to look at their records and let me know the date and time and the person who spoke to me - they have not because they cannot."
• "Westway vets to date have not given any satisfactory explanation or answered any of my questions."
• "Second receptionist ignore my complaint and put me on hold."
• "The receptionist continued in a short and unfriendly manner."
• "I informed Lisa on the desk that this was unacceptable and she got clarification from a manager and again an appointment was refused."
• "The main issue we had was the receptionist, who was rude and made me feel uncomfortable and ignorant in front of the other people waiting in the practice."
• "Absolutely shocking service and refusal to take a cat in and asking me to release at hood street Newcastle a busy street is not acceptable."

Cost and Pricing

Pros:

• "Even though hard first treatment money and let down by insurance company first westway they spread out the costs over time."
• "Great for those with pet insurance."
• "the bill was high but I got to work out a payment plan to help me"
• "Prices are decent especially for kittens and cats."
• "Westways are an excellent vets practice. Always friendy, professional & reasonably priced."
• "Very friendly vets great service a little bit pricey but I have been going for over 30 years now and wouldn't change."
• "Thank you so much for treating my cat even though it was out of hours."

Cons:

• "Already distressed at the loss of my beloved pet I was shocked when I went to pay the bill as I was asked for £190."
• "Only cared about money my dog was dying in my hands and we went there around 11 pm while they say the condition my poor dog was in all they asked about was money."
• "Absolute terrible service my dog was in labour for too long so we had to take her to the vets to get a c section the vets charged £ 1651 for the operation."
• "We were given a new bottle of plasma and advised we would have to pay again!!! So we had ti pay an additional £25 because of this practices incompetence."
• "The staff and veterinarians are lovely just so expensive - my fault not having insurance which i now have 5 stars service but 3 stars for the prices, was more than a months wage for me."
• "Westway charges are too high, which means pets may suffer."
• "Very ,very expensive. Take an animal here and you will need a mortgage to pay for its treatment."

Quality of Care

Pros:

• "Best Vet Hospital in Newcastle."
• "Very good vets, monthly plans, checks, chip, flee tablets all in, very good with emergency appointments same day"
• "they did everything they could for her before they'd even found her owner I'm very grateful"
• "The vet treat him like my baby when she took him away"
• "Our dog Bud was referred here after becoming seriously ill, the staff were lovely all treatments and costs were fully explained."
• "Got the treatment for her sore eye and she was back to normal a few days later."
• "The staff are amazing and the care they give the animals and to none."

Cons:

• "Totally incompetent and made me think was the first time she had performed this procedure."
• "Never take your pet here."
• "I will not take my dog to the West Road to get her operation done as this woman has made me feel like she will not be safe or cared for adequately."
• "Used to take all of my dogs here but today was the last time."
• "Please take your pets elsewhere, away from these greedy uncaring disgusting people."
• "The vet I seen had no compassion"
• "Countless terrible experiences at this vets."