Address: Unit 12/13 St George shopping Center, London, HA1 1HS, United Kingdom
Phone: +442088634494
Rating: 4.1
based on 335 reviews.
Ambience and Decor
Pros:
"The venue is something else. It's rare to see something so beautiful just open to the general public."
"Big marks there. From the outside looking in, this place is absolutely visually stunning."
"The interior is beautifully designed with a luxurious feel, making it the perfect place for a special treat or a date night."
"The cherry blossom tree was a nice touch."
"The interiors are very instagram-able."
"The restaurant is gorgeous!"
"I was amazed by this great service especially from staff Paris, she helped so much."
"The atmosphere was wonderfully pleasant, creating a calm and romantic ambiance that set the stage for a memorable evening."
Cons:
"The menus are dirty and sticky, so you don't even want to touch them."
"We changed tables twice as they were both very wobbly, wedged with tissues."
"The seats are either dirty/stained, we were not approached by anyone to take our order."
"All the seats are either dirty/stained, we were not approached by anyone to take our order."
"Floor not cleaned, no tap water, seats with food crumps and the list goes on."
"The decor isn’t befitting of a desert parlour, the presentation of desserts cares more about form than function."
"We were seated at a table that was not level and would tilt every time you lent on it."
"Not allowed to order tap water with your £4 coffees! Can't get items served at the same time."
Customer Service
Pros:
"The staffs were absolutely amazing as well! This is a big plus."
"Kinjal, they were absolutely amazing and was able to provide us with free water and a very nice discount off the bill."
"The staff are friendly, attentive, and knowledgeable about the menu, ready to help you make the perfect dessert selection."
"The service was really great! Our waiter Charles was fantastic and so accommodating."
"The staff is very friendly. The owner is a very cool gentlemen."
"The customer service is very good. I was finding a place to breastfeed my baby and the staff are very accommodating."
"The staff were very welcoming and helpful especially Sonam who was there for us whenever we needed anything."
"Service was fantastic from supervisor sunam or sonam can’t exactly remember."
Cons:
"Service is okay.....well to be honest they forgot one of our drink."
"Generally the staff are slow and service could be better."
"The customer service is very good. I was finding a place to breastfeed my baby and the staff are very accommodating."
"The service is substandard. The menus are dirty and sticky."
"Service was poor, took over an hour to get our desserts."
"The service is absolutely appalling. The staff are rude and unprofessional using their phones."
"The service was terrible & the brunch eggs with avocado (not fresh) we ordered were even worse."
"The service was terrible, the waiter messed the order so we only got one thing waited for ages for the rest of it."
Food and Drinks Quality
Pros:
"The food tasted really good I preferred the burger with fries and the spicy hash both were spot on."
"The food came hot and fresh and tasted delicious! Highly recommend the croffle!"
"The food was nice. The burgers were well cooked. The chips were also nice."
"The food was amazing but the service was shocking."
"The food was terrific, but there was only one lady to be saved and slow and looked unhappy."
"The food was good, presentation was nice, place was nicely decorated and aesthetic."
Cons:
"Honestly very expensive in my opinion. Especially for dessert foods. The food does take a while to arrive."
"The food quality doesn't match the presentation. Waffles, brownie, and cookie dough were dry, cold, and tasteless."
"The chicken tenders was ridiculously thin and small. The cost of that was definitely not worth it."
"The desserts are well presented but not quite as good as they look. The cookie dough was mediocre."
"The food was soulless and hot food was served frozen."
"Items were brought to our table that we hadn't ordered. The food was not great."
"The food was either good or badly done. For instance, the waffles were incredible and crunchy, however, the sundae dessert took too long."
"The food is amazing but the service was shocking. Our waitress was ‘kinjal’ I’m not sure if that’s her name, she had blonde highlights and looked south Asian."
Price and Value for Money
Pros:
"The price is affordable. The staff is very friendly."
"One of the best things about this place is that the prices are surprisingly affordable, considering the quality of the experience."
"The prices were reasonable and the mock tails amazing."
"I paid £43 for three waffles, 2 latte, and one americano. The price is affordable."
"The burgers bread really soft and tasty. Love it."
"The burgers are so succulent and have the perfect ratios of salad sauce and meat in a perfectly soft brioche bun."
"The food is well presented, the staff were friendly and what we had tasted fine."
"The food was nice is haphazard, and it's a beautiful setting."
Cons:
"Let’s get onto the food. Honestly very expensive in my opinion. Especially for dessert foods."
"£9.50 for 2 slices of brioche French toast, some berries, and a little pot of cream?"
"Service was lacking. Waited 20 mins for someone to even acknowledge us though it wasn’t busy."
"The only good thing was the Nutella spread which everyone can buy at a local store."
"The place looks nice, the food is well presented, the staff were friendly and what we had tasted fine, but the prices are ridiculously high."
"The service was terrible & the brunch eggs with avocado (not fresh) we ordered were even worse. They do not have tap water & you are forced to buy bottled!"
"Giving this place 3 out of 5 this is me being little generous as the food overall was good plus desserts and inside interior and furniture is really lovely, however the customer service lacks here!"
"Very clean and good hygiene around the kitchen and lunch table plus bathroom very clean. I feel so into the elf world at the moment."