Anaya Cafe (Basrah Lounge) Reviews Summary

Customer Service

Pros:

• "Best birthday party for my lovely friend at Anaya lounge. Very cooperative staff, Hassan was amazing and very professional in his service."
• "Customer service is really nice as well."
• "I received quick and great customer service from Dennis."
• "Very friendly and accommodating staff, especially the manager, Hassan!"
• "Customer service was coping with the pressure professionally."
• "Good service, don’t need to get someone’s attention when the staff are vigilant and fantastic!"
• "Service is good."

Cons:

• "Passed on feedback to manager who dismissed it and said it’s fine, didn’t offer to change it."
• "Terrible experience! The waiters are very intimidating and not respectful."
• "The staff generally were rude and they acted like they were doing you a favour."
• "Service was not good at all."
• "The service provided was poor as we waited well over 10-15 mins to be heard by a waiter when it isn’t even busy."
• "The service was horrendous, to summarise my night, me and my partner had arrived at the lounge."
• "Staff were easy to take money politely but when it came to giving the service for which they charge extra it was incredibly the worst experience I've had in london with a Shisha bar."

Shisha Experience

Pros:

• "Good Shisha flavours. Flavour lasts an average amount."
• "Shisha is good."
• "The shisha is great."
• "Amazing shisha Amazing vibes. On point service from staff."
• "Shisha = banging! Doesn't die quick and staff are attentive with frequent coal to keep your smoke alive!"
• "Shisha was good quality as well."
• "Shisha always tastes nice and fresh!"

Cons:

• "The shisha was also poor and had the wrong flavour bought to me 3 times, despite the order being confirmed three times!"
• "Before the sheeshas was amazing but it seems the quality of Sheesha did drop."
• "The shisha lasted about 30 minutes and was really weak."
• "Shisha is abit smelly (had to hold my breath inbetween puffs)."
• "The shisha quality and food taste was really poor in comparison to other average Shisha lounges."
• "Shisha is crap and expensive."
• "Our Shisha was terrible, overpriced, not alfakher despite being promised one, burnt from the get go."

Food Quality

Pros:

• "The food is amazing as well as the portion sizes."
• "The food was delicious, I don’t usually eat meat from places however I ordered a mixed grill and the lamb chops were delicious and very tender."
• "Food was tasty ordered the full chicken It came with arabic bread and salad."
• "Their food is amazing. I had their beef burger and chips and tried their sharwama and chips and always get the dynamite prawns which is amazing."
• "The burgers are great! Really nice place to get some exquisite food."
• "Food = absolutely delicious, good portion size, and freshly hot!"
• "Good quality food from starters to main course great size mixed grill."

Cons:

• "Adana kebab was off and completely inedible."
• "Food is below average, price range moderate/expensive."
• "The food took too long to arrive and when it did arrive the chicken cubes were not thoroughly cooked."
• "Food and shisha isn’t amazing, I would say it is below average."
• "Food was bland. You have to pay before you eat as well!"
• "The desert we got was stale and not tasty at all."
• "Ordered a mixed Sharwama and was quite oily. Meat was overcooked and dry however portion size was good!"

Ambience and Atmosphere

Pros:

• "Nicely decorated and attentive, friendly staff. All in all a good vibe."
• "Basrah lounge has a great ambience that is hard to match for a shisha lounge."
• "The atmosphere is nice and the birthday singing and cheering is fun."
• "The atmosphere was quite cosy and I would come back here again."
• "It is a nice setting and quite the party vibe, with a live DJ and loud music."
• "Beautiful interior and an amazing vibe!"
• "The atmosphere here is quite good and staff are friendly."

Cons:

• "Very noisy place."
• "But the music was a little loud even though we went at 6pm today."
• "Music is too loud and the food is just OK."
• "Upstairs garden terrace is smaller than my car and is hotter than Bazrah in Iraq."
• "Horrible customer service, extremely cold. Live performances are trash, music too loud."
• "Relatively lively atmosphere, however quite cramped."
• "Prefer the previous interior, felt more authentic."