Tigerbay Hanger Lane | Lounge | Lebanese Restaurant | Cocktails | Bar Reviews Summary

Atmosphere and Ambience

Pros:

• "Great vibes, great music and great food."
• "Visited as a walk-in on a weekday around 7pm, not very busy, plenty of seats to choose from."
• "It's amazing indoors and the decor is lovely. A nice warm vibe with very attentive staff."
• "The belly dancer made me fall in love."
• "The atmosphere is great. A lovely place for friends and couples for some food and shisha."
• "The vibe of this lounge is very chilled and relaxed! Fairly mixed crowds of older and younger customers."
• "The shisha area opens up, including the roof, which is great during the hot weather."
• "Great shisha selection, and nice atmosphere."

Cons:

• "The dining room was nippy, no heating? The atmosphere was a bit dry and empty."
• "TV and music can be loud."
• "Overall, terrible experience and I wouldn’t recommend to anyone."
• "The actual set up is pretty nice, screens and decent enough menu of food and drinks. The conduct of this business however ruins any positive element of this place."
• "Service was good and shisha came quickly. Seating isn't the best, they have really small low down single chairs which aren't the most comfortable."
• "How anyone goes here for shisha is beyond me."
• "It was just as bad. Does not compare to the flagship store in any way."
• "The hostess is unbelievably rude, equally so is the manager."

Food and Drinks

Pros:

• "The food was really good and the mocktails were amazing and staff were really lovely!"
• "Honourable mention for the lamb chops, it was giving!!"
• "The hummus could be made by the Gods, it was a perfect blend of spices and chickpea paste."
• "Just ordered from them and I had to call them and tell in person: The best sea bass and prawns I have ever tasted in my life."
• "Ordered the sticky bbq wings which were delicious, couldn't fault it."
• "The food was well presented and good size portion."
• "Food was really amazing but the service was the absolute worst service I’ve ever experienced."
• "Food😍 Shisha 😍 Vibes 😍"

Cons:

• "The food was ok, I had kebabs and burger - the hummus was very good."
• "Quantity of food could have been little better but the food was good."
• "The menu was kinda hard to read because of the background."
• "Food menu is cut by 80% or so compared to the huge one in Kingsbury."
• "Worst place I have ever been to in London by FAR!!"
• "Had to ask 3 people to get a coal change. Shisha wasn’t that great."
• "The food is so so and the price for it way too expensive."
• "The Worst Mocktails Ever!!! It was FULL of ICE & barely any drink!"

Customer Service

Pros:

• "Staff warm and welcoming. Mixed grill was bigger than I thought tried to force myself to finish because it was so tender and tasty."
• "Amazing experience. Best humus I have had in the UK."
• "Tigerbay should be remarked as one of the BEST shisha lounges to have ever existed. Neill and Viraj gave us EXCELLENT customer service."
• "Jordan was our fantastic host for our lunch on Saturday 13-11-21 and he looked after us."
• "The staff are nice, very attentive."
• "Excellent service the shisha is one of the best in hanger lane the staff are very nice and friendly."
• "Very much recommended for family & friends gathering!! ☺️"
• "Amazing service every, my experience of tiger bay is second to none."

Cons:

• "If I could give zero stars, I would. My guests were barred at the entrance due to their ethnicity."
• "Staff told us to get our own drinks from the bar as they were too busy."
• "I was having a wonderful experience at tiger bay until one of the members of staff with the name abdullah at tiger bay treated me and my girlfriend with the most disrespect."
• "Not a bad environment but be careful with your deposit."
• "I went there on 21/01/2023 with my husband and our friends, the place is beautiful with SOME nice stuffs. Unfortunately they have sale the second shisha and after we start it they asked us to leave the table because “our time have expired”."
• "The service is absolutely appalling, we were constantly having to call the waiters over to either order another drink or to change our shisha."
• "Worst customer service. We got moved from where we were sitting and they told us a group was coming and we didn’t see no group come for 1 hour."
• "The staff will treat you nicely until you have finished ordering what you need to order."