"All the staff was really helpful and nice, they all gave us very patient and good explanations in all areas."
"The staff was excellent, and professional and very reassuring, and answered all my questions about checks and how often."
"The best thing of all is the amazing staff!"
"Really lovely and friendly staff, were very attentive and happy to answer any questions."
"The staff were all very friendly, helpful and professional."
"The staff were great, the quality of the harnesses and tree based equipment was excellent."
"Staff are very friendly and explain all the safety instructions clearly and professionally."
Cons:
"A female instructor failed to tell people certain rules which led to a bit of panic when there were way too many people on 1 platform."
"The only let down is that there is nowhere nearby to eat or drink apart from a little cafe near the entrance to the Leeds castle."
"The only thing I would say is being of 'that age' it would have been helpful if staff had prompted a loo break before my harness was on!!"
"Kids loved it, only issue we found was when my daughter got stuck on how to cross a section and being 8 got upset there was no help to be found."
"The staff are nice but quite young and relaxed and not generally on hand as you go around the course."
"Shame the toilets aren't closer as well as providing hot drinks and snacks on site and not right by Leeds castle itself."
"They do not provide party food, drink, decor, or any indoor area for food."
Adventure Experience
Pros:
"A brilliant afternoon can be had at Go Ape."
"Excellent fun for those who enjoy heights."
"If you like trees and thrive on adrenaline, then this is your place!"
"It was frightening, exhilarating, fun, and tiring having never been to go ape before."
"The course itself is located in a beautiful stretch of woods with great views from the zip lines."
"The highlights were the zip wires that ascend over the expanse of lower fields through the trees."
"Great fun for adrenaline junkies."
Cons:
"I found it quite stressful having to take off the different clips and then reattaching them to the tree safety wire and then back on to the zip wire."
"The zip wire landing is too low. Everyone landed on their bottoms and backs."
"Only downside is if you get people in front of you that get really scared because it makes everybody bunch up."
"Having to carry a water bottle on the course would have been a hassle."
"Only downside is if there's people ahead of you who are slow then this takes twice as long."
"It isn't super safe - and accidents could happen!!"
"But it isn't super safe - and accidents could happen!!"
Facilities and Accessibility
Pros:
"Venue easy to find loads of parking."
"Free parking too and a short walk from car park to Go Ape."
"Parking at Leeds Castle is free but some of the other Go Apes in the area parking is chargeable."
"Easy to get to and car park was very big and Free!!"
"You can get into Leeds Castle using the public foot path."
"Lovely location to have a picnic after or before if good weather just lovely day out."
"Bring a picnic and try and co-ordinate with a visit to Leeds castle itself which is lovely."
Cons:
"The only let down is that there is nowhere nearby to eat or drink apart from a little cafe near the entrance to the Leeds castle."
"Only downside is that there is nowhere nearby to get a nice meal unless you pay another entry fee to get in to castle which closes by 4pm."
"Shame the toilets aren't closer as well as providing hot drinks and snacks on site and not right by Leeds castle itself."
"The woodchip you land in is dirty along with lots of mud in the car park."
"And also out side of the Go ape facility they are not dog friendly anywhere on there grounds."
"Oh and if you have a dog, get someone to look after it as they do not have any facility to cater for your companion."
"The only feedback to the venue - please provide an option for catering."
Booking and Organization
Pros:
"It was well organized, covid19 friendly and the whole activity took nearly 3 hours."
"The entire course is set over around 10 acres, flies over a valley and takes between two and three hours to complete."
"Very well organised, lots of professional and friendly staff at key spots."
"The training and demonstrations were on point and the team were always around to keep an eye and ensure everyone was safe."
"The staff fully explain how the safety systems work to make sure you remain safe around the course."
"The staff make sure you are safe and happy then let you loose on the course."
"Safety is a priority but you are also given the freedom to get on with it yourself."
Cons:
"We had difficulty booking online so my husband had to call to book - it took 3 phone calls it eventually got booked."
"We had Virgin Experience gift vouchers we had used to booked but we had difficulty booking online."
"However the only thing I would like to change is the waiting times on the activities, maybe add a second ladder to decrease waiting times at the bottom."
"I've docked one star because when they're full, the size of the group setting off each hour is too large, causing long delays."
"Allocate at least 3 hrs as you can end up in the 'Traffic-Ape-Jam'."
"Only negative was if someone slow was in front it did cause a que and then you felt a bit pressured to hurry up."
"Went with my 7 year old daughter and when we got their we were told by a member of staff we would be doing 3 challenges then onto the main woods. We did 3 then was told we have run out of time to do the main one."