Lakin & Co Reviews Summary

Customer Service

Pros:

• "Anytime that I've needed to discuss matters with Orchard they've always been very helpful & responsive."
• "A special mention goes to the excellent Michelle who was supportive, patient and efficient throughout the process."
• "The team is amazing and extremely professional. Anytime we've had any issue, they'd usually get it sorted on the same day if possible and if not, it would as fast as the next day."
• "All problems are promptly solved and all queries immediately answered."
• "Repair requests have always been addressed in a timely manner."
• "The staff are on call when needed and have dealt with our requests so far efficiently."
• "Michelle (and James) were very helpful with arranging our tenancy. Prompt service & returned calls when promised."

Cons:

• "Please ask your tenants not to trespass onto or cause further criminal damage to my property."
• "The tenants are loud, have no respect for their surroundings/other neighbours or the property!"
• "Still waiting for the property maintenance team to call me back."
• "I am complaining about your staff not returning my calls or responding to emails."
• "After going back and forth over a few months via emails, calls, reports, inspections and visits I was told by the director of Lakin and Co that the wall would be fixed during a visit to the property... but no work was completed."
• "I will never use their services again and would not recommend anyone else to either."
• "I have never been treated in such a manner by any company in my life."

Professionalism

Pros:

• "Professional friendly organised estate agency."
• "Lakin & Co are excellent. The staff fully understood our required criteria and were able to deliver and meet our needs..."
• "I have been letting my property with Chris Lakin and team for almost two years now and and have been very satisfied with the service from them."
• "Having rented from various national estate agents i really feel an urgent need to highlight the astonishing and exemplary professional service we received from Lakin and Co."
• "I cannot fault the service of Chris and his team at Lakin and Co."
• "I have always been extremely impressed and confident in their professionalism and honesty."
• "The team is friendly, helpful, reliable and responsive."

Cons:

• "This agency is a joke!"
• "I would never use this agency for my properties. It’s been a horrible experience."
• "To my disgust Lakin & Co had to audacity to place a deduction from my deposit for the cost of repairing the wall (plus other uncalled for deductions), which started to disintegrate at no fault of my own."
• "The flat had fleas and wasn’t professionally cleaned."

Responsiveness

Pros:

• "I am really happy to be entrusted to this agency. They are always available especially Chris."
• "I would recommend this agent if you want the personal touch and the relaxation of everything being looked after."
• "Soon after hearing the news, we received a call from Chris Lakin to reassure us his team would do everything they could to help us find a new property, this was a lovely personal touch which we really appreciated."
• "Truly amazing service received from this lettings company. Yvonne and Harry were brilliant in assisting us from viewing until successfully signing the contract of lease and moving in the property."
• "Andre has been extremely helpful and responsive to all of my emails and calls - he has made this great experience."
• "He is very helpful and responds to our calls & emails quickly."
• "They were quick to respond to queries and very supportive."

Cons:

• "This is my honest experience with this company, I hope my review won’t be removed again."
• "I am relieved to see that you have a more measured tone in your message below and not like the aggressive and threatening email I received from you following my initial review."