Charcoal House Reviews Summary

Food Quality

Pros:

• "Kebabs were soft and juicy."
• "Excellent food, I tried almost everything from the menu and all was perfect, very delicious."
• "The food is great here, occasionally the chicken can be a little dry, but usually the food is great."
• "Chicken was seasoned well."
• "If you guy's love a nando's grilled chicken, try these lots half chicken and rice with both sauces and salad. Enjoy 😘 the food is just amazing you will love it."
• "The food is absolutely delicious, with a wide range of options to choose from."
• "Lamb chops were delicious."

Cons:

• "Absolutely awful place and rude staff, not recommended to anyone to go sit in and eat."
• "The chicken wing was not grilled properly and the beef in the burger was raw in the middle."
• "Food was very bland no taste at all went in the bin with very small portion for a discreet platter!!!!"
• "The food was absolutely bland and very dry compared to other places I've eaten at."
• "Wrap was cold and had 4 pieces of meat which cost £7.25 rip off would not make this mistake again."
• "The chicken shawarma taste horrible, not well marinated i tasted old and stale."
• "The food was tasteless.. A nasty uncooked smell was on the meat."

Customer Service

Pros:

• "The staff was attentive and friendly, ensuring that every aspect of our visit was enjoyable."
• "Staff are so kind and professional."
• "Thank you to all the staff of Charcoal House for the good customer service."
• "Great food ace service Brill team working there all of them are really nice friendly people."
• "The service at Charcoal House Restaurant is impeccable, with attentive and knowledgeable staff."
• "Staff were all friendly and polite."
• "Great service, the staff was very friendly."

Cons:

• "I already know the restaurant and have received very good service, but this is the first time I have ordered delivery and I was very disappointed."
• "Poor services ordered restaurant accepted order and then closed never answered phone waited 2h30 before being able to cancel order."
• "This was the most unprofessional customer service we experienced."
• "Staff are rude and can barely speak English."
• "The staff were yelling across the store to each other, so the atmosphere was not calm or relaxing."
• "The massive let down in this place is the service."
• "Yesterday one staff named Yasin's behavior was very rude and unethical to me and other customers and he was on video call with someone while he is working in the food preparation area which is not hygienic."

Value for Money

Pros:

• "Good food and Budget friendly menus Especially for student, working professionals and new coming family."
• "If you are looking for quality food with affordable price Charcoal House is the best option."
• "Visited with the family kebabs and lamb rap service was excellent price wise not bad and food was cooked to perfection a must visit for the kebab lovers."
• "The best Mediterranean restaurant in Luton with very decent prices."
• "I'm a regular here. Value for money Recently cost is increased common due to inflation."
• "The food here is amazing! Especially the chicken sheesh and rice with the garlic sauce!"
• "The food is just amaaazing, one of the best easily."

Cons:

• "Bunch of cowboys no respect not how it used to be. Ordered a platter didn't want salad. Thought the common sense thing would be to substitute it for something else like a drink or chips. But got denied it saying its the same price with or without."
• "Not recommended at all!!!😡"
• "I ordered 4 wraps and 1 chicken rice for the price of £45! This is an absolute ripoff."
• "I only ordered 2 wrap meals, donner and chips and cost me nearly £30.00."
• "Juice from the salad leaked and soaked my lamb shish wrap. Wrap was cold and had 4 pieces of meat which cost £7.25 rip off would not make this mistake again."
• "Ordered half chicken with rice which was cold. Phoned and complained. They offered me replacement. The guy was showing attitude and was reluctant to put salad on."
• "Ordered King Platter via Deliveroo and this is what I got, their leftover donner that was cold and smelt rotten."