Heavens Kitchen Reviews Summary

Category: Mediterranean restaurant

Address: 62A East St, Farnham, GU9 7TJ, United Kingdom

Phone: +441252725532

Rating: 4.5
based on 212 reviews.

Service

Pros:

  • "Staff 10/10, our waitress Neveah was incredibly helpful, attentive and friendly."
  • "The manager is a genuinely kind professional who caters for everyone's needs."
  • "Great welcoming feeling from the start to the very end."
  • "The waiting staff were friendly and professional."
  • "Staff and owner went out their way to fix it and were very communicative."
  • "Service was great. Risotto was one of the best my friend ever had, tomahawk steak was amazing."
  • "Daniel our waiter for the night who was amazing I must say."

Cons:

  • "Our waiter was lovely but a table that had arrived after us (which were a large party of about 10 people) were served their food before us."
  • "No apology and one of the waitresses came over and asked would we like a free bottle of wine, we said yes, but for them to give about £7 worth of wine free after covering half our table in someone else's food and then avoiding us for the rest of the evening and that be it, is disgusting behaviour."
  • "After taking our drinks order, we would be waiting 10-15 minutes for them to come out."
  • "The whole evening was spoiled when the waiter started the conversation with the words you better order quick as we need you out."
  • "Service considering the amount of staff was poor, very slow."
  • "Service was slow, and even though we had a reservation, there didn't seem to be a system or any acknowledgement of having one."
  • "Service was terrible very slow for drinks, starters and main."

Food Quality

Pros:

  • "Beautifully cooked steaks and wonderful side dishes to accompany."
  • "All the food is cooked fresh to order and couldn't be faulted."
  • "The food however, was incredible."
  • "The food was just incredible, I can’t remember the last time that we had a meal and we didn’t know which bit to eat first as every single bite was just incredible!"
  • "Best fillet steak I've ever eaten in a restaurant cooked to perfection."
  • "The food was absolutely amazing, cooked to perfection as we had ordered."
  • "The food tasted delicious."

Cons:

  • "The steak was underwhelming size wise and bit dry for a medium."
  • "Lobster was ok, a bit over priced."
  • "The calamari starter is not."
  • "Sides of the steak were awful - a hard powdery cheese covered with some tough skin."
  • "The sweet potato chips were a bit thin and dry, thicker and less over-cooked would be better."
  • "King prawns as a starter hadn't seen any garlic and weren't worth £14."
  • "The Chateaubriand steak at £55 was tough and difficult to chew."

Atmosphere

Pros:

  • "Atmosphere is fabulous."
  • "The overall evening was lovely with great atmosphere!"
  • "This is a great place to come for a special occasion like birthdays and anniversaries."
  • "A lovely steak house in Farnham. Very comfy and relaxed atmosphere."
  • "The place is really welcoming, the staff is friendly, great, had a great service."
  • "The staff were friendly and helpful which made our experience even better."
  • "The environment was nice, but staff are confused and don't know much."

Cons:

  • "We were in the upper area of the restaurant which was dark, dingy & cramped."
  • "The restaurant was uncomfortably hot and so loud that we could barely hear the other people at our table even though it wasn't busy."
  • "It was very hot in the restaurant so the door was opened making our table cold."
  • "The place was hectic, and packed full of parties stood waiting for their BOOKED tables for over an hour."
  • "A friend and I came to this restaurant Thursday 2nd June 22 evening we hadn't booked and were sat in amongst very loud tables on both sides lots of swearing which isn't nice when you haven't even had a drink."
  • "We were seated at a dirty table, I had to ask for it to be wiped down."
  • "15-20 minutes passed our booking time and still stood outside (it's also starting to rain)."

Value

Pros:

  • "Definitely worth a try. Reasonably priced also."
  • "All the staff were lovely, and even surprised us with a birthday song and a candle in the (free!!) pudding."
  • "It is pricey but worth it, recommended. :)"
  • "Price is reasonable (but you know...it's steak so maybe £80-90 for two with a bottle of wine)."
  • "Not excessively pricey and streets ahead of the fare served up by the usual suspects."
  • "Prices are so reasonable and staff so friendly, polite and accommodating."
  • "We were lucky with a 2-4-1 Tuesday. Get 2 steaks and 1 of them is free; every Tuesday."

Cons:

  • "Only reason for not a five is cost of wine. £26 minimum for an average Merlot."
  • "For example bottle of water is £4.50... I think that is just plain greedy."
  • "Our bill including service was just under £300 for 4 people. But we ordered many cocktails & alcoholic drinks throughout the evening so it was reasonable & everyone had dessert too."
  • "I feel the 12.5% service charge on top of the price of the food was high we were a table of just '2'."
  • "Mixed feelings, nice food but ultimately overpriced."
  • "Alcohol on the dearer side (£4.50 for half a pint! Hattingley £120 vs retail price of £30 in Waitrose)."
  • "The prices are on the high side with regards to the food quality and service."

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