Address: 108a Friar St, Reading, RG1 1EP, United Kingdom
Phone: +441182272736
Rating: 4.7
based on 151 reviews.
Customer Service
Pros:
"Natalie and Kelly care so welcoming and advices us on what to have and drink."
"Natalie and Kelly went above and beyond to make sure we was happy."
"Our Waitress Kels made the night even better with her amazing energy, banter (AND great singing)."
"Natalie and Kelly made our whole experience. What lovely women that obviously holds customer service as their main priority."
"I've been back to Playlist Live many times and it doesn't disappoint. The staff are always fantastic with their table service."
"Very accommodating for gluten free. Food was delicious and we couldn’t have had a more amazing server!! Isabella was so sweet, helpful, patient and kind."
"Kenny served me and was so good! Got my drinks fast! She was attentive and kind and recommended me the drinks to get!"
"The staff especially Natalie is amazing they are the best at playlist the atmosphere is amazing every week they have themed bottomless brunches."
Cons:
"One of the staff members was rude and seemed not to understand customer service."
"We had reserved a table, but when we arrived we were shown to a table right at the back of the venue, near the toilets and away from the live entertainment."
"We asked to be moved to a different table, but we were told that all the other tables were reserved."
"I am particularly concerned by the fact that there were at least four other tables in the same area as us, all of which were occupied by groups who looked like they were not enjoying the location."
"We had to ask to order our food and when asked the waitress rolled her eyes and then continued to take our order."
"The glasses were dirty, the waiters pathetic."
"Service was so slow besides one lovely lovely waitress called isabella, dance floor packed with tables just not good overall."
"Slow service is persistent and they don’t care about customer complaints, as long as they’re taking money from them."
Atmosphere and Music
Pros:
"Inside the decor and lighting is dark theme with a raised stage mid way down. And live music. Nice."
"The live music was exceptional with a very unique and quirky way to see a live band."
"What an amazing time! Highly recommend to everyone. Great music, amazing staff, food was delicious and the drinks just kept coming."
"I was thrilled to find Playlist Live because live music is one of my favorite things in the world."
"The live bands always put on a great show and the sound quality is impressive."
"The musicians are so talented, they knew almost every song & even if they didn’t they learnt it on the spot - WOW!"
"Live music fans in the Berkshire area won't be disappointed here, as the venue features performances every weekend."
"One of my favorite places to hang out with friends is Playlist Live. The live music is one of the best parts."
Cons:
"We had reserved a table, but when we arrived we were shown to a table right at the back of the venue, near the toilets and away from the live entertainment."
"Despite being a restaurant and music lounge the music volume is very loud. More at late night dance club or concert levels."
"Popped in for a quick drink on a night out, the band went on a break as soon as I entered and had not come back out by the time I had finished and left."
"We just visited while the live band were in but were disappointed that they topped up our gin and tonics with soda water."
"After I just spent £50 on a round, the bar manager came over and told us we had to leave the table our group had been sat at for hours."
"The food would make you sick. The glasses were dirty, the waiters pathetic. The music was decent actually."
"The food is awful and you cannot taste any alcohol in the drinks, they all had a lot of mixer but no alcohol."
"I don't often give 1 stars. But this place was horrible. Went on Thursday night for a Christmas function. The food would make you sick."
Food and Drinks
Pros:
"Very accommodating for gluten free. Food was delicious and we couldn’t have had a more amazing server!!"
"Tasty food, really well made cocktails, and the service was great."
"Had THE Best time on Saturday evening! The food was awesome, we especially liked the steak!"
"The food was the best we’ve had at a bottomless brunch and the drinks were refreshed as soon as we finished."
"Great band, super fun. Shame the service at the bar did not match. Very long wait times (15 mins or more) at the bar."
"I've eaten here quite a few times, a variety of different dishes, and they have all been delicious."
"Second time visit. Lovely mocktails and cool venue. However, despite being a restaurant and music lounge the music volume is very loud."
"Fantastic venue, great to see an independent place really cater to its clientele and go the extra mile."
Cons:
"However, I was very disappointed with our experience. We had reserved a table, but when we arrived we were shown to a table right at the back of the venue."
"The food was cold already when it arrived at the table and was definitely not freshly cooked no one in our party ate the food as it didn’t taste great at all."
"We didn't mind, although thought this did seem quite steep at the time. Fast forward to the 7th, and Playlist Live get in touch to say they can't fulfil our brunch any longer at the last minute."
"The food is awful and you cannot taste any alcohol in the drinks, they all had a lot of mixer but no alcohol."
"I would give it 0 stars if I could! One of the worse places I’ve been for a bottomless brunch. They were late sitting us down and took 4 times to ask for our Prosecco."
"We then never received our food order. Every time we tried to flag a staff member down they just looked the other way."
"I recommend eating somewhere else at the moment though.. they seem to only be serving a set Xmas dinner and it's so so bad."
"Awful experience undercooked beef burgers and chewy overcooked cajun. Drinks undrinkable and told we would receive our money back on the night."