Cakeaway Reviews Summary

Customer Service

Pros:

• "The delivery driver is rude and unapologetic."
• "The cornflake tart and strawberry cheesecake we got tonight are lovely."
• "Food was delivered about 20 minutes later than expected but considering the shop is about a 30 minute drive away that was expected."
• "This is one of those scenarios where a good product gets completely overshadowed by a bad service."
• "Thank you so so SO much to the kind man who had to drive all that way with just a slice of cheesecake and milkshake! Thank you! You made my evening! ❤️"
• "I’ve been going to CakeAway for years now and am always impressed. Great service and atmosphere in-store."
• "Actually impressed!"

Cons:

• "But the service was almost indescribably poor."
• "Some lady who works there called 'sheeto' was disgustingly rude."
• "Absolutely no customer service. I called 7 times in a row and they hung up every single time."
• "I spoke to someone called Jordan who was absolutely disgusting on the phone."
• "Scammers and liars do not give them your custom."
• "Rude customer service, got order wrong and made us wait for 3 and half hours."
• "Will not be ordering ever again."

Delivery Timeliness

Pros:

• "Ordered desserts which should have arrived at 1am... the driver arrived 10 minutes after the phone call."
• "When the food arrived the delivery driver was lovely, owe one to him."
• "The only good thing was the sushi candy but definitely not worth £13!!!"
• "Ordered 2 milkshakes that arrived 1hour 20min later than the original arrival time."
• "I then posted a negative review on ubereats where I was emailed with sincere apology."
• "We got served in less than 10 minutes."
• "The place was amazing and although it wasn't the closest place for us to get to, it was worth the drive!"

Cons:

• "Ordered at 1:45 food came at 3:55."
• "After an hour I rang them, they then said it was on the way then they blocked my number."
• "Ordered a BBQ burger, chicken tikka wrap and a milkshake expected delivery was 00:25-00:45."
• "Nearly £15 for 3 pots of Ben and Jerry's cookie dough ice cream they had the 100ml pot the small one for £2.99 and what looked like the big tubs on the picture for £3.45 was 30mins late what a joke of a place."
• "Ordered through Uber eats at 2:13am... it didn’t turn up EVER!"
• "Horrible service through Just eat .. two hours late,, noo apology .. then they had the audacity to say that the order delivery time was an ‘estimate’."
• "Ordered £45 worth of Desserts for my kids... DO NOT ORDER FROM HERE... especially if you have 4 kids badgering about the treat Nana sent them."

Product Quality

Pros:

• "It's actually pretty damn good."
• "The milk cake was only half a slice."
• "Milkshakes where actually really nice."
• "Food still arrived warm and tasted good, and also a very good portion size."
• "Chocolate strawberries were nice."
• "The chocolate fudge cake was delicious, comes with ice cream and cream - it’s proper tasty!"
• "The food takes a little longer to prepare than other dessert shops but you can tell it is all made fresh on the premises (so well worth the wait)."

Cons:

• "The cake tasted so old, and the cookie dough was disgusting."
• "The bloody driest brownie I've ever had."
• "Everything gone straight in the bin. Total waste of money."
• "Very poor value for money. Asked for bananas and ended up with sweet ones not fresh ones."
• "The most ridiculous delivery rate on uber."
• "The portion sizes are tiny for the extortionate prize."
• "Food is awful, ordered forrero milkshake, got cheap chocolate milkshake."