Address: Arterial Rd, Rayleigh, SS6 7UQ, United Kingdom
Phone: +441268429923
Rating: 4.5
based on 263 reviews.
Customer Service
Pros:
"This will be the 4th car I have bought from the dealership and I've received outstanding service every single time."
"Jordan Todd was amazing and worked hard with her fantastic manager to secure a great deal for me."
"Imran was an absolute gem. Me and my partner came in today confused about what we wanted and he fulfilled our needs in buying the perfect car for our family."
"Ray Orakzai-Khan... continually kept me up to date with everything and checked in with me regularly with any updates."
"The salesperson who helped me, Jordan Todd, went above and beyond throughout the sale."
"Really impressed with the quality level of service and the efficiency of the sales team."
"Great Team Guys!! Keep the good work going :-)"
Cons:
"Still awaiting the return of a £500 deposit I paid."
"Contacted their so called sales manager to ask about a new Toyota. The sales manager replied with four words in total, yes four words."
"Unfortunately Steven Eagle have the monopoly on Toyota dealerships in the South East so going elsewhere isn’t really an option."
"Steven Eagle Rayleigh must be the worst Toyota dealers going nothing like lookers."
"I am sad to see such a massive decline and unprofessional attitude during my last experience with Steven Eagle Rayleigh."
"Disgusting customer service. We walked after being insulted by one of the sales team called Dan."
"The vehicle was also presented in awful condition inside."
Staff and Management
Pros:
"I have been buying cars from this branch for the past 10 years or so. The customer service is top rate and they are always friendly and welcoming."
"Very helpful for our family in choosing what was right for us."
"Imran Hussain was a pleasure to talk to."
"The guys at Toyota have never failed to set a high bar with customer service."
"Joe was able to come up with a package that suited us and came out to speak to us personally."
"Lisa who was so helpful and her manager Michael personally explained everything and reassured me on the finance packages."
"Excellent experience today with Nana Tawaih, who was very helpful, knowledgeable and professional."
Cons:
"She even squeezed bit more money out of me on car collection day by getting me to take part in toyota service plan which I am not sure is worth keeping."
"Very poor customer service, I ordered a new vehicle and no informations about my order for more than 6 months."
"I will advise everyone to stay away from JOE KUMAR when dealing with this company he is a fraud and should be fired."
"A company that sends regular emails and texts about new car offers and phoned me only 10 days ago now seems incapable of communicating with me!"
"I rang at at 11:15 and ended up leaving a message as the phone wasn’t being answered."
"Went in for service, pick up meant to be between 8.30 and 11.30 was 11.50 asked why so late he shrugs and says they're probably busy."
"Been offered a courtesy car which probably not been washed since it was registered."
Dealership Experience
Pros:
"Just driven home a new Yaris cross. Can't thank the staff enough, for the professional service!"
"Waz really made my day - or maybe even my year!"
"Found the car I wanted online and the purchase experience I received was hassle free."
"Car well demonstrated and all questions answered."
"Lovely friendly reception on walking in and offered a lovely coffee in a proper cup."
"Always lovely to deal with, so pleasant helpful, always explain everything so well and make buying a new car a great and easy experience."
"The customer service was amazing and above what was expected, especially from Mark!"
Cons:
"Their car park was packed that I have found a space with difficulty on a Saturday."
"Whoever carried out inspection or work under rear seats has not bothered to put the seat back in clips."
"Reserved a car two months ago only to find out that the car had been sold already."
"Put a £1000 deposit on a brand new car which was available in Sunday and just needed to get finance in place and rest of deposit. Got a telephone call on Thursday to say the car had been sold to someone else."
"A week later I haven’t heard anything."
"call but no one answers not heard anything since no one answers phone, finally got through but she apparently couldn't contact anyone so apparently sent a message through but still heard absolutely nothing."
"Unfortunately no one bothered to call next day despite the repeated promises and assurances."
Vehicle Purchase and Service
Pros:
"Went to upgrade my wife’s Auris to a second hand Corolla and ending up buying a brand new one instead, with 0% APR and a 5 year warranty thrown in you can’t go wrong really."
"I would thoroughly recommend the business to anybody looking to purchase a car from a trusted dealership."
"Harry was our main man, friendly and approachable with excellent customer service skills."
"Thank you all for such a lovely day I can't wait to pick up my new car next week I'm over the moon and will be buying every new car from you."
"Heartily recommend you and the vehicle, the kids love it."
"This is my second car from Steven Eagell Rayleigh, great service, coffee and subject matter expertise! Thank you"
"I would highly recommend."
Cons:
"The second car, was delivered 10 days ago. To my surprise, it is not the same specs I specifically requested."
"Toyota failed to pay off my finance after exchanging my car, which has absolutely destroyed my credit file."
"I took my car for repairs to this branch since September 2022 while my car was still under warranty, They kept this for long without any feedback or update from them."
"He started putting pressure on me to buy another car that my car is not good for repairs."
"He offered me some very bad deals."
"Every time I phone, I am always told someone will ring me back but nobody ever does."
"Recently I went to this dealership to make enquiries about new self charging hybrid automatic cars... the sales rep stated disappointed that she spent time with me and my husband and we are not committing ourselves to buy a new car, and trying to make me feel quilt."