Monkey Puzzle Brewers Fayre Reviews Summary

Service

Pros:

• "Special mention to Paul and Amy who were there on the day and helped make the event so special."
• "Yesterday great service and good food."
• "Great service from the team of bar staff."
• "The customer service was really good from every member of staff we encountered."
• "Wonderful service from Jackie and her team."
• "Service was good. Drinks were iced. Snacks were served promptly."
• "The servers were attentive, the managers checked up on the tables."

Cons:

• "The service was a bit off, I walked in saw you needed a table number, so I went and got one and on returning I had to wait till after people that came in after me to be served."
• "The staff member was rude and unprofessional."
• "Absolutely disgusting behaviour from the manager."
• "The staff were particularly rude in the morning and rather impolite."
• "Waitress who served the food seemed fed up to be there, and that showed in her service."
• "The staff, while helpful, are poorly supported by a manager who is either invisible or self interested."
• "Customer service absolutely shocking."

Food Quality

Pros:

• "The menu is great, lots to choose from and you get a good amount of food for what you pay for."
• "The new autumn menu had a variety of options and I was very impressed with it."
• "Sunday roast really tasty and includes soup with bread roll!"
• "The quality of the food is good."
• "The food all freshly cooked and piping hot. Thoroughly delicious."
• "The chicken was good and very succulent."
• "The food was delicious."

Cons:

• "Gone downhill, 2 meals both smaller than a children's portion."
• "The meals were tepid."
• "Some food was missing like one meal clearly stated on the menu a double burger, it came as single."
• "The food is not great."
• "The steak was a cheap grisly cut despite been advertised and charged as sirloin."
• "Food poor quality and just warm enough to eat."
• "The food however is absolutely awful."

Cleanliness

Pros:

• "It was also clean and good value."
• "Family friendly atmosphere, clean toilets, nice play area."

Cons:

• "The place is filthy, sticky menus and a lack of staff."
• "Toilets literally falling apart."
• "Then got the area with the floor so sticky it was like being in a night club."
• "The door to the ladies looks as though it has not been cleaned for months."
• "Unfortunately the place is filthy, sticky menus and a lack of staff."
• "Tables full of dirty plates and rubbish, staff not interested."
• "Awful toilets :-( come on, A FULL refurb should also include ALL facilities."

Atmosphere

Pros:

• "The atmosphere was calm, inviting and relaxed."
• "The pub is spacious with a variety of seating areas, a relaxing atmosphere about the place."
• "It's just a very simple, nice atmosphere."
• "A lovely pub, friendly staff and a good atmosphere."
• "Amazing place, great food and atmosphere."

Cons:

• "The emptiness of the place should have been the first warning we were in for a terrible meal."
• "In summary average food but the actual ambience / vibe is not a nice one, left feeling a bit grubby."
• "Practically every table has a speaker above it blaring annoying music."
• "No music playing zero atmosphere or noise."
• "It had a feel about it of being a bit downtrodden, uncared for & neglected."
• "Extremely cold and uninviting."
• "Pub is a bit tired and dishevelled. The toilet I went in didn't have a lock."

Value

Pros:

• "Cheap and cheerful, does exactly as advertised."
• "Good value and never had a problem with the food."
• "A Great Value for money Pub / Restaurant."
• "Offering a range of deals that are great price wise!"
• "Cheap, friendly atmosphere, kid-friendly too."
• "Cannot knock the value for money."
• "Very good value for money!"

Cons:

• "You expect the right items especially in the cocktails as they were expensive."
• "The food was disgusting."
• "Overall the price is way too expensive."
• "Food wasn't value for money."
• "Drinks are overpriced for their quality."
• "Just an average meal, priced unreasonably."
• "Food is quite expensive, considering the quality and the alternatives available."

Staff

Pros:

• "Wow what a lovely man and he sure looks after his staff."
• "Staff are friendly and welcoming."
• "Staff we came in contact with were friendly and welcoming."
• "The staff go way above and beyond to help."
• "All staff we really helpful and polite too."
• "Staff really friendly especially Amy."
• "The staff are very friendly."

Cons:

• "The kitchen staff are very incompetent."
• "Clientele mostly chavs."
• "Just a shame, as with most type places these days, they are only employing teenagers to run the place."
• "There seemed to be a lack of management."
• "Staff kept on saying they where busy, but when I walked in on out later I would hardly call it busy."
• "Staff were great, but food was ok."
• "The staff have been friendly with no problems to the service provided."