Pit-Stop Reviews Summary

Food Quality

Pros:

• "The food was great." - "The garlic mayo wings and sauce was especially good." - "The ice cream was great."
• "My recent order as usual food was delicious and yummy."
• "The patty was perfectly cooked to juicy perfection, bursting with flavor."
• "Food was much better quality than another breakfast outlet selling similar."
• "Burgers are not dry and really Juicy.. Cooked to perfection."
• "The Big Pit was a great hit along with their cheesy fries! Also, had the dreamiest milk cake."

Cons:

• "The burgers look nothing like the ones displayed on the menu." - "Absolute rip off low quality cheap and deceptive food."
• "Disgusting overpriced food." - "One of the worst food I have experienced.very very disappointed."
• "The chicken was not cooked properly, dripping water."
• "Meat was hard to bite and dry."
• "Burger presentation could be better, when delivered by uber."
• "Chips were very cold & stale. Burger tasted appalling (very mediocre & poor quality meat)."

Service

Pros:

• "The service was amazing, all the staff members were nice and very helpful."
• "Staff behaviour was really friendly and helpful."
• "Service was quick and efficient."
• "Friendly staff… i had breakfast Sausage and Egg meal. It was good."
• "Customer service is amazing."

Cons:

• "The lady who served us was very rude."
• "He refused saying that he does not have the authority to do that and asked me to leave my phone number for the owner to contact me."
• "Every negative review here gets a very long response explaining why nothing is their fault."
• "Gave the restaurant time to make amends (spoke with a member of the management team and sent them an email) but they have ignored me."
• "Seems very busy, and chaotic kitchen."
• "Customer service is good. Food quality is okay."

Price and Value

Pros:

• "It's my favourite place to order from, the chicken cheese burger and the cheesey fries are so tasty."
• "Highly recommend Pit-Stop!! This place never fails to satisfy."
• "Absolutely adore this place, I'm always recommending it to my friends."
• "Order from here regularly. Kids love the food, I love their chicken cheese burger."
• "My absolutely go to fast food restaurant with wide variety of burger choices and unbeatable prices and delivery charges."

Cons:

• "Food is way over priced for the quality of it." - "The burger in the review picture cost £10.00!!!!"
• "Prices are extortionate now as compared to what they used to be."
• "Quality dropped, prices increased."
• "I paid £5.50 for a chicken burger. First of all, it was not a fresh chicken burger as they had given me a chicken steak burger which is a frozen item."
• "The price increase is now EXTORTIONATE!!! Paying £2.49 for fries and a can of drink when adding the meal option is too much and a RIP-OFF!"
• "I paid £5.50 for a chicken burger...it was not a fresh chicken burger as they had given me a chicken steak burger which is a frozen item."

Hygiene and Safety

Pros:

• "Nice clean place with friendly staff."
• "The restaurant was also reassuringly clean with a very visible kitchen."
• "Clean premises and relatively quick prep time."
• "Clean environment and amazing food. The portion size was generous, the meat was fresh and the fries were golden."

Cons:

• "Placed an order with this restaurant... and suffered the same symptoms the second time, shortly after consuming the food, it became apparent that this must be down to the food consumed from this restaurant."
• "This is how such places who get immediate success then roll and collapse."
• "The chips were soggy and greasy, my cheese burger literally had one tiny little gherkin inside, half a teaspoon of mustard and mushed onion."
• "The customer service is amazing. The quality of food is fantastic. They made my son's birthday one to remember Especially during lockdown. Alot better than competitors."
• "Was thoroughly impressed with the quality of food here and for the price you really can’t go wrong. These guys use fresh meat instead of frozen meat, which really shows in the flavour of their burgers."