Address: 11 Hatton Garden, London, EC1N 8AH, United Kingdom
Phone: +442074054402
Rating: 4.9
based on 85 reviews.
Customer Service
Pros:
"Compared to the others I had been to they were a cut above in service and in product quality."
"Friendly, non pushy and professional - would recommend to anyone looking to buy a ring."
"The staff, the onsite craftsmanship and the service are all excellent both before and after the engagement."
"Trustworthy, professional, knowledgeable and super friendly."
"The team couldn’t have been more helpful throughout the whole process."
"The staff are lovely and so helpful especially Clare who served us, thoroughly recommended."
"The service was excellent, with the staff genuinely excited about my experience."
Cons:
"To be honest this is not even worth a star!! Avoid this place if you can."
"The crossing line for me was when I asked her a simple question & her response was “this is how “British” people like” and I am an Asian woman and I felt like she looked down on me."
"I went to Hatton Garden to browse for an engagement ring in a view to purchase it in a week time. I stumbled across Arlington & Co., when I went in there the customer service was appalling."
"While the staff member was friendly, she also didn't know or offer to find out how exactly how many carats were in the ring."
Product Quality
Pros:
"Every time, the quality of the jewellery has been excellent and my wife and I have been delighted."
"The rings are beautifully designed with a bespoke twist, and I could not be happier with them."
"Stephen and his team produced an excellent item and we were impressed with the quality, care and detail."
"The quality of their jewellery they make in house is unmatched to any other and is of the highest standards."
"The quality of the final ring is unreal, I was and still am completely lost for words."
"Great design, superb quality of workmanship."
"We found the perfect stone and setting with Arlington & Co’s help and they made it for me in rose gold so quickly and beautifully."
Cons:
"They do offer a great range of diamond rings however their prices (for the ring I found at least) was over 50% higher than the same ring spec in at least 3 other shops in Hatton Garden."
Aftercare Service
Pros:
"Arlington & Co who will continue to look after our rings as part of their after care package."
"Whenever we visit our rings are polished at no extra cost."
"Their lifetime guarantee for free re-sizing and aftercare is excellent value too."
"The service since then has continued to be friendly and professional."
"We are still enjoying the outcome of the complementary cleaning service for our wedding rings and engagement ring - they are all positively sparkling!"
"They will also maintain the ring in the future for free, which is nice."
"They also did the engraving on our wedding rings and polished my engagement ring at no extra cost."
Cons:
"We bought our wedding rings at Arlington & Co in 1992 and in 1991 my engagement ring. In October 2016 I noticed a crack in the engagement ring, I phoned the shop and was told to bring it in for a free of charge repair 25 years after the ring was bought!"
Personal Touch
Pros:
"Arlington is a family run business and you can really feel that."
"We explained what we were looking to do and we were taken to talk to Stephen in the back office .... immediately we liked this as we didn't feel like it was a pretentious showroom, it was the friendly, family run, office which made us feel very comfortable."
"I really liked the family feel to the jeweller."
"The team are lovely and clearly know their stuff!"
"Claire looked after us, she was very knowledgeable, friendly and showed us a lovely range."
"Claire was so patient with me and she understood exactly what I wanted."
"The team are welcoming, extremely patient, friendly and down to earth with the utmost knowledge and expert skills."
Cons:
"The crossing line for me was when I asked her a simple question & her response was “this is how “British” people like” and I am an Asian woman and I felt like she looked down on me."