Surrey Hills Bike Rental Reviews Summary

Customer Service

Pros:

• "Spoke to Pete on the phone at 9am about bike availability and options, he was very helpful and happy to talk and give advice."
• "The guys were super flexible with us arriving slightly late and we were bowled over by how friendly and helpful they were."
• "Very friendly and helpful staff with top quality bikes👍."
• "Great service and the bikes were spot on."
• "Extremely knowledgeable and helpful member of staff that explained the basics of mountain biking."
• "The team were great in helping my gf choose the right bike for her as it was the first time she’d done it."
• "Really friendly and knowledgeable staff."
• "Great day out with great people riding the trails."

Cons:

• "Visited this morning to see if they had some nuts and bolts for the mudguard on my bike. 5 people behind the counter - 1 person selling some bikes, whilst the other 4 were just chatting between themselves - waited 10 minutes before anyone took any notice of me waiting - not impressed."

Bike Quality

Pros:

• "Both bikes were like new and in immaculate condition."
• "All the bikes were high spec, current season and well maintained."
• "Really like the Specialized full suspension mountain bike, quite a beauty."
• "Top quality carbon Specialized e-bikes."
• "Excellent condition. Love the little town in sits within."
• "Hired an electric bike for 2 hours as well as a guided tour."
• "The bike was in excellent condition and an absolute joy to ride."
• "Great bikes that are clean and well maintained."

Cons:

• "The gears on my non-ebike needed some adjustment, the gear changes were not crisp."

Value for Money

Pros:

• "All done with ease on the e-bike."
• "£6500 of kit in perfect condition."
• "The whole team is very helpful."
• "The team are super helpful and knowledgeable and had lots of suggestions for routes."
• "As a long-term roadie, I think the bikes are brilliant; super lightweight and very stable."
• "The service and care the people of SHBR share with beginners was amazing."
• "Staff especially helpful with fitting the bike and instruction on use."
• "I hired one of the ebikes at short notice and nothing was too much trouble."

Cons:

• "Only small complaint was the dropper was sticky and caused a few sketchy moments when it did not drop fast enough."

Booking and Accessibility

Pros:

• "It only took a few minutes, I booked an analog Specialized full suspension bike for 3 hrs which came to £55."
• "Great time - easy to book on the app, bikes great and friendly staff."
• "The ordering process was easy and once we arrived the riding experience was awesome."
• "Renting a bike from Surrey Hills Bike Rental was a great experience! It was super easy to do the booking online."
• "Second time hiring Ebikes from Surrey Hills Bike Rental."
• "I dealt with three members of the team at SHBR, Adrian, Jack & Rich and they were all super helpful, knowledgeable and friendly."
• "Fantastic afternoon. The team were great in helping my gf choose the right bike for her as it was the first time she’d done it."
• "We use these guys consistently for bike rental and bike guides, couldn’t be happier!"

Cons:

• "The rental process was excellent! The interaction with the guys at the shop was very slick. My wife loved the ebike."