Harlow Leisurezone Reviews Summary

Facilities

Pros:

• "This place is such a great treasure for Harlow."
• "Great place for the kids to go. Not only is there a swimming pool, there is also a soft play area."
• "The swimming pool is really big so always room to have a swim."
• "The gym and the equipment is fabulous and the classes are great too."
• "Great variety of activities and equipment."
• "Great facilities in a new-ish complex. There is a trampoline park, indoor wall climbing, squash courts."
• "Large pool for Lane swimming or playing. Small pool for younger children. Soft play and high ropes is fun. Huge gym."

Cons:

• "Cleaning in the daytime? Never seen it and the changing rooms on poolside are particularly poor from a cleanliness perspective."
• "The swimming pool is very busy as most of the time most of the lanes are closed for children swimming lessons."
• "The cleanliness of the site is terrible with the car park resembling a disused landfill... Busted 6ft wire fences and covered in litter."
• "The downstairs weights room doesn't have the best equipment, its a bit dated and seems a lot more neglected."
• "The que to get into the kids swimming pool at 11am is really bad."
• "The changing rooms sometimes need cleaning."
• "This was supposed to be replacement swimming facility for the old council run swimming pool which had slides and some other activities for kids. This pool is dull, nothing special with it, expensive to use and not a lot fund for the children."

Staff and Customer Service

Pros:

• "Instructors of the classes are good."
• "The instructors are attentive and helpful, so a big hit with the kids."
• "Friendly helpful staff."
• "Staff very helpful."
• "The staff are always polite and helpful."
• "Staff are friendly and helpful and the general feel of the place and people is fantastic."
• "Instructors were great."

Cons:

• "Front desk staff are useless and unhelpful sorry to say !!"
• "Very rude and inconsiderate customer service from old lady with curly hair who scoffed nuts into her face as she spoke in snide remarks and was extremely rude and needs firing extremely bad costumer service."
• "They have alot going on here and it can be a great place to visit but what always let's it down is the staff... Most of the girls at the front desk are so ignorent!"
• "Poor reception staff, haven't got a bloody clue."
• "The staff made no effort to intervene and thereby improve the swimming experience for everyone."
• "The staff half of the time did not know their own roles and were in a struggle to understand how to best support their customers."
• "However, staff can get a bit rude when dealing with high numbers of customers."

Price and Value

Pros:

• "Pricier than other gyms in the area but well worth it."
• "If you work for NHS you get a 10% discount."
• "Car parking is exceptional with 2 and a half hours free. Loads of parking available."
• "The car park is really massive and free for any members!"
• "The swimming classes at £24.80 a month are great value as well as the pool water is just the right temperature."
• "Great value for money with an incredible swimming pool."
• "Great value for money with an incredible swimming pool and a separate area for more intense weight-lifting."

Cons:

• "It's a shame that if you miss a payment they double screw you."
• "The Leisurezone is not cheap."
• "It’s a bit on the expensive side."
• "Its a bit more expensive than other local gyms."
• "Parking and activities are unreasonably expensive."
• "Membership is quite costly."
• "A little on the pricey side."

Cleanliness and Maintenance

Pros:

• "This sport's centre is really nice and clean."
• "The place is clean the portions are fair and it's a good position for a quick pit stop."
• "Most importantly, the facilities are all safe and clean to use."
• "The changing areas are clean and the pool is always immaculate."
• "Very clean and well kept."
• "The spa was spotless and was clearly well maintained with signs on how to use all their facilities next to them."
• "Most importantly, the facilities are all safe and clean to use."

Cons:

• "No social distancing at all."
• "Whilst in the pool I noticed the 'LIFE GUARDS??' were all either on their phones or chatting amongst each other."
• "Being pregnant and high risk I won't be going back. It felt unhygienic and I felt uncomfortable."
• "Changing rooms are filthy and look like they are never cleaned."
• "Iv been swimming there for 6 months an I have seen a nappy on the floor, a used panty liner on the floor and the floor is dirty in the changing area."
• "Place is dirty. Changing rooms, showers need a bloody good clean."
• "Iv been swimming there for 6 months an I have seen a nappy on the floor, a used panty liner on the floor and the floor is dirty in the changing area."