BEST Service Centre Reviews Summary

Customer Service

Pros:

• "Definitely using them again."
• "I cannot recommend Best Service Centre, Guildford, highly enough."
• "I'm a Guildford Driving Instructor. I have received superb service many times."
• "Great customer service from Best Service Centre."
• "Always treated extremely well, with very honest prices and top work."
• "I have received superb service many times and I recommend them very highly."
• "All staff were very welcoming and made me trust them straight away."

Cons:

• "This garage is completely unprofessional. I had my MOT done at BEST, it failed, the garage said that they would order the necessary part, I chased them 3 times and was promised a call back updating me of the position, no one ever called me!"
• "A disappointing experience. I chose the BEST Service Centre to MOT and service my 2010 Suzuki Swift based on the online reviews."
• "Quotes are ~4x more expensive than competing garages."
• "******DISASTER - Big cheaters - Avoid them******"
• "Very disappointing.. pretty new to the area and very weary of garages."
• "Guys you have to be legal in your work, what you do is a scam."
• "One big negative one of the staff he was rude to me push me away."

Quality of Work

Pros:

• "Brilliant, took my van in for M.O.T, today passed with minor defects, these have been pointed out to me in a professional manner."
• "Great work, very professional and competitive pricing."
• "Work carried out to an excellent standard."
• "Had a new timing belt full service MOT and front brakes done and best Dan was very helpful and honest with me about my car price was very competitive and quick service."
• "Absolutely Amazing Service! I called in the morning and managed to get an MOT booked on the same day, they got it done in an hour!"
• "They sorted me out a new bolt and wheel alignment there and then and spotted that I needed a bearing, which they ordered immediately and fitted within a couple of hours."
• "I recently had the pleasure of visiting Best Service Centre to have the wipers on my car fixed, and I couldn't be more delighted with the experience."

Cons:

• "They charged me £90 for a headlamp polish which they claimed I needed to pass the MOT, and they don’t even look like they’ve been polished."
• "That same day the window went down and it hasn't gone back up, I was trying to assert myself and I couldn't and also the whole car was shaking, I had the feeling that it was going to collapse at any moment."
• "The following day the car shows me a yellow light on the board, which means that something serious is happening to the car, which can be blocked in the middle of the street."
• "Worst garage to get your car checked paid 90£ for a job that took 30 min they didn't even get my tires off and jumped at the conclusions that didn't needed to be replaced!!"
• "First of all, they did not reset the DPF, they did not run a test for the sensor either."
• "THERE WAS NOTHING WRONG WITH THE BUSHES AT ALL!"
• "It's a scam, they wanted £1600 to do 3 hours work while parts cost £300."

Value for Money

Pros:

• "They thought a big part needed replacing but managed to salvage the old one and save me some money."
• "Went in for an MOT, was very quick and good value, honest and reliable."
• "BestService refused to accept payment for the investigation that they did."
• "Can't thank all the team enough for their help over the past few years. Not only have they looked after my first car but went above and beyond when it came to trading it in 3 years later for my next one."
• "I was quickly reassured by the guys that worked there."
• "They got it done in an hour! Thankfully it passed, with a few recommendations."
• "Done odd jobs for free to help me out before."

Cons:

• "They wanted £280 to change my bulbs and install a fog light to pass MOT... Went to another garage and they had it all done in less than an hour for £80."
• "This garage is an MOT trap... make unnecessary work and fail your MOT. They want to charge extra money for the work."
• "Although website let's one request a preliminary budget for the type of service and supposedly takes into account the make and model of the car, only when car was already checked-in I was notified that if I would like to proceed I would pay three times more."
• "This company intended to charge me over £600 for unneeded repairing works."
• "The biggest shock was the price: £3,000 +."
• "They gave me a quote of £270 to fix it. £130 for the buckle from vauxhall when it costs £12 on ebay and 2 or 3 hours of work."
• "My fixed service price (£168.77) had now increased by an additional £168 as a 'labour fee'."