The Parkway Beefeater Reviews Summary

Management

Pros:

• "Thankfully the management were good, after I sent it back for a third time they took control and we had the correct order and when the bill came they kindly took a small amount off."
• "Heather and Martin went above and beyond, ensuring that my every need was met."
• "The American man working there was exceptionally nice, and was really very accommodating and friendly."
• "Our server Alex was very attentive. Always there the minute we thought we wanted her, remembered our orders perfectly from memory."
• "A guy named Martin served us. He was very sociable, helpful as well as being competent."
• "We were told that Alex the General Manager had given permission to close early and the staff were doing what they were told."
• "Very accommodating staff! In particular Martin was super friendly. His customer service is definitely 5 star."

Cons:

• "This place needs an experienced manager or it will be closed pretty soon."
• "Management were clearly useless & it was clear that staff had zero respect for them."
• "Terrible manager who can’t organise this restaurant."
• "The staff were completely unsympathetic and would not allocate us a table because they had set up for breakfast."
• "The manager here was absolutely vile."
• "Staff where very accommodating but unfortunately the manager came across as very up herself!"
• "We are regular visitors but no longer, there as no standards at this restaurant any longer and the manger has no back bone or understanding what is an acceptable standard of customer service."

Service

Pros:

• "Both food and service excellent and of course reasonable in price."
• "I had dinner on a busy Friday night and the waitresses were fantastic, very attentive and hard working."
• "Danni and Brook were excellent waitresses, very efficient, friendly and professional."
• "Restaurant was well set out to manage covid restrictions, and staff friendly and helpful."
• "Our server was friendly and attentive which made the experience much better."
• "Staff are lovely and approachable."
• "Our waitress was very attentive, kind and very polite."

Cons:

• "Staff didn't know what drinks were available."
• "Service was awful, waited for ages whilst two staff were having a chat both saw us standing."
• "The service was simply appalling."
• "The service was so slow 🐌, 35 minutes after we sat down, our order was taken for our drinks."
• "Awful service. Servers kept ignoring our table."
• "Service was terrible. Waitress lent across other people's meals when delivering food even though there was plenty of space behind her."
• "Service was shamefully slow and unattentive."

Food Quality

Pros:

• "Perfect vegetables and delicious pink lamb."
• "Food was good and cheap though."
• "We had the best Beefeater meals of any previous Beefeater venue, well done to the chefs."
• "Food as to be expected from a Beefeater, hot, fresh and tasty."
• "Food was Delicious. A varied gluten free menu including burgers :)"
• "Cooked breakfast was lovely, freshly cooked to order."
• "The food was very well prepared and we were very pleased."

Cons:

• "Burgers where cold."
• "I returned my steak as it was undercooked and had gristle in it."
• "Awful meal. Sunday roast raw and cold. Sirloin steak cold."
• "Really bad food. Ordered hunters chicken. It was burnt, really hard to cut into and tasted awful."
• "The food is plain, clearly pre-prepared, and for the price, awful."
• "Food seem to be less than warm."
• "Even if the food quality was better, it would still be overpriced as the portion sizes were ridiculously small."

Atmosphere & Cleanliness

Pros:

• "The restaurant was clean and warm."
• "Restaurant clean and impressive."
• "Very nice spacious and contemporary family restaurant."
• "Warm welcoming atmosphere."
• "Really clean and well organised."
• "The restaurant was not too busy but still had people in and the staff all seemed to be bustling around looking after everybody."
• "Great staff, working well together."

Cons:

• "Food was ok. Was told it was busy on arrival but half the restaurant was empty."
• "Very disappointing again !! All areas inside and out very uncared for and scruffy and food quality very poor and not as described on the menu."
• "Toilets smelled like a turnip silo. carpets and table tops filthy."
• "The whole area seemed very messy, with scraps of food all over the floor and tables."
• "Restaurant itself is tatty, with some seat badly stained and some badly damaged, tables were sticky and suggests that they haven't cleaned properly."
• "Then I went to the toilets. OMG. What a disaster. Toilet all over the floor and the floor was soaking wet."
• "The restaurant is filthy."

Value

Pros:

• "Both food and service excellent and of course reasonable in price."
• "We had a great value meal."
• "An brilliant offer of unlimited soft drinks and unlimited triple cooked chips!"
• "Certainly cheap enough and the place was quite busy hence the slow service but we weren't in a rush ... it's an alright place and young kids are well catered for."
• "It's a decent budget eat."
• "Loads of choices to pig out on for the money is fantastic."
• "The food was excellent value for money and tasty. I ordered the fillet steak for dinner which was cooked exactly to my requirements."

Cons:

• "Even if the food quality was better, it would still be overpriced as the portion sizes were ridiculously small."
• "Ate here last night. Food portions small, overpriced, order for extras forgotten."
• "Food was fine - overcooked and ridiculously small portion but fine."
• "Low quality food, cooked badly."
• "Premier Inn breakfasts are usually overpriced but this seemed like worse value than usual."
• "Very disappointing. Not very generous portions at all."
• "The lunchtime set menu seemed to have small portions for some of our group."