Irmak Lounge Reviews Summary

Decor and Atmosphere

Pros:

• "Parking is a bit of a pain as couldn't park in college carpark and had to park near the Tesco express."
• "Seats are comfortable decor is on point and even being a cold Saturday night and is normally a summer roof open place was very warm and cosy."
• "The place looks small from the outside but inside it is very deceiving!"
• "The shop was really nice and clean, very modern decor and great for pictures."
• "Impeccable interior, fabulous food, second to none, with service to match."
• "The decor is phenomenal! I fell in love with the colours and interior design. And the smell of Oud everywhere. :)"
• "A nice set up and effort for halloween night. I enjoyed the experience."
• "I discovered Irmak Lounge a few months ago as a happy coincidence. The polished and modern exterior decor draws you in."

Cons:

• "Very small family dining restaurant."
• "Nice interior, the walkway in is so cool. Attentive, friendly service. Mocktails were really good, especially the passion fruit one."
• "Good decor for taking pics for social media, from our experience chips, salad and chilli sauce was yummy, otherwise this is just a below average turkish irmak bland restaurant."
• "This place is trying to copy salt bae, it’s freezing cold in there and it’s not worth what we pay for."
• "The worst service ever! We booked a table when we got there, we had to wait and then got told the ‘lounge area’ was fully booked even though we booked a table for the lounge."
• "Shisha is standard, nic decor and good environment but the shisha isnt worth paying £25+, more affordable places in luton like lounge 33 or engine."

Service

Pros:

• "The customer service and attention to detail was astonishing."
• "Friendly, welcoming staff and high quality service."
• "The staff and owner were pleasant and attentive."
• "The service was incredible and food came really quickly."
• "I couldn’t recommend this restaurant anymore if I tried."
• "They accommodated us even though it was busy. Great food and drinks."
• "Attentive and friendly waitstaff took care of our needs, including dietary restrictions, while making the children feel welcome."
• "We were served by a young waitress named Anias! Who was so attentive and gave great service."

Cons:

• "Lack of attentiveness of the staff, especially considering we were one of two customers there."
• "The staff are wooden and nearly non existent especially as there was plenty of them there wondering around aimlessly."
• "The young man at the desk where you had to pay one word stroppy word coming out of his mouth put the nail in the coffin."
• "The staff were so efficient and kind. However, I was 5 mins late, the restaurant had just opened so it wasn’t busy whatsoever and the owners (both brothers) looked at their watches as if to say oh your late and were very unwelcoming."
• "The service was over zealous with our waiter repeatedly trying to clear away plates while people were still eating."
• "Was seated with my family then asked to move to accommodate other customers."
• "The food was alright, but the owners hire young girls and then prey/harass them."
• "When I dared to complain, the waiter added 10% discount for food that it wasn't cooked properly."

Food Quality

Pros:

• "Nice food and great Turkish restaurant! The food is all of good quality."
• "The grilled meats I tried had a lovely marinade and Smokey flavour."
• "The food was lovely and we all enjoyed our meal."
• "I remember these guys when they used to run Jenny’s in Luton, many years ago. It is great to see them do very well and become really successful."
• "This is by far the most amazing place to eat out. The customer service as well it’s as if all the staff were sent from heaven absolutely amazing."
• "Food and drinks are delicious and worth the price."
• "The food was really tasty. Their baklava was one of the best baklavas I ever had, really warm and soft."
• "I was shocked when I ate a bite of the lamb and it melted in my mouth."

Cons:

• "However, I was left disappointed by not only the food not being up to standard."
• "When it comes to the food again insta and social media set a high bar and we were excited to eat here but allas it disappointed."
• "The food was not great, the steak was not tender, and it was too dry."
• "We had the Mix platter and Salmon. The food was nice although delayed."
• "The food was alright, but the owners hire young girls and then prey/harass them."
• "Got the steak and asked for it medium, came well done. Was bland and chewy as a wrigleys."
• "Food is average. Got a meat platter and everything pretty much tasted the same and was over salted."
• "First: uncooked Sigara Boregi, and on top of that was even no cheese fill in."