Address: Crostons Rd, Bury, BL8 1AA, United Kingdom
Phone: +441617645454
Rating: 4.1
based on 325 reviews.
Customer Service
Pros:
"Great place. Always happy with the customer service, great atmosphere."
"A few days later it arrived on my driveway by a charming, helpful and friendly driver called Simon who went through the car with me and answered any questions."
"Chandni was fantastic she dealt with the issues, I ended up having on my side, very professionally."
"Very pleased with the service thank you!"
"James Ellison at the Bury branch dealt with everything, very friendly and good with my young son."
"Chantelle kept us updated with the progress and made the final handover extremely easy and straightforward."
"Michael was professional, very personable, knowledgeable and friendly."
Cons:
"The car has an engine light on and I wasn't told! Wasted money on travel!"
"Anyone would think they are trying to get me past my 30 day rejection of faulty goods period."
"I can’t believe I am having to publicly complain to get a response from Ford Evans Halshaw Bury, to get my issues dealt with."
"At no point did he have anyone else in front of him nor did he let us know he was dealing with another customer."
"After 2 months of lack of resolution, I requested the no hassle refund but it was definitely a refund with hassle."
"Still trying to get a resolution months down the line and car is sat on front not roadworthy."
"Was sold a car with a fault promised it would be sorted, after 5 weeks still not resolved."
Delivery & Handover
Pros:
"They even managed to source my Puma ST Line within a week of me placing my order AND had me drive it away before Christmas."
"Coming here was well worth the 100 mile round trip for the service we received."
"Steve made the process of buying the car pretty easy however initially stated my car would be delivered within that week and even insisted it would be Monday / Tuesday."
"Completing the handover on my new Ford Kuga St-LN X ED was a very smooth process."
"We were given a delivery date and they regularly updated us, the car actually arrived earlier than they had said so we were over the moon."
"Handover was very simple as majority of the work had already been done and the car had been prepped and ready on display for collection."
"The car was delivered the following Thursday by their driver Simon who was first class and extremely professional."
Cons:
"After calling every day to chase my car up it eventually came in the following Thursday."
"They initially tried to cancel the no hassle refund and then tried to charge me for my very reasonable miles used."
"Poor personal experience, called on Saturday to book a test drive for Sunday - half an hour prior to appointment I was told the car cnt be test driven as battery need changing."
"The car arrived..... a week late...bumper painted, MOT completed.....side skirt now hanging off, NOTHING ELSE DONE, apart from the aftermarket exhaust being removed...oh and FIRST GEAR not selectable."
"Couldn't get a hold of him either as every time I called he was 'with a customer'."
"This is by far the single worst experience I have ever had buying a car."
"Had such a bad experience at this dealership!"
Vehicle Condition
Pros:
"Ford have approved used cars in great condition and this was definitely a nice upgrade from my Aygo!"
"The car was in very good condition and extremely nice quality, which offered great value for money."
"The car was in great condition but, unfortunately, it was out of my budget."
"Just received my new Kuga very very happy with it."
"Love our new car, looking forward to many adventures!!"
"Picked up my new Ford Puma St Line x almost a week ago and I love it!"
"The friendly manner of Adam and Andy whilst dealing with my wife and I during the part exchange assessment and meeting our requests for specific levels of trim on the car we wanted to buy."
Cons:
"And also a lot of noise while driving and mainly a delay after applying brake which is not at all safe."
"Bought a car online(paid full)as they offer 14 day money back guarantee. When I received the car, its interior was very bad. Not cleaned at all."
"I have also had a continuous knocking sound through the 6 months of ownership."
"Bought a car from here which was not prepared appropriately and had a number of faults with it."
"Bought used car, that developed faults within the first hour of ownership."
"The car definitely did not have £30 as the next day I myself put £30 which nearly filled the tank."
"Bought my Audi 5 weeks ago. Last week I had a payment for my old car I traded in come out of my bank. They never cleared the outstanding finance."