Red Lion Handcross Reviews Summary

Service

Pros:

• "Very attentive service."
• "Andy the front of house manager welcomed us and made sure we were taken care of."
• "Great service from Andy - engaging, welcoming, friendly & efficient."
• "Staff are well trained, friendly and polite."
• "Staff were polite & friendly, service was excellent & very prompt."
• "Service was absolutely fine with attentive and friendly staff."
• "The staff were all so friendly, the atmosphere relaxed and the cocktails were wonderful."

Cons:

• "Communications seems to be a problem."
• "Poor customer service."
• "Service was mediocre. The main rush of lunch was over but still not attentive."
• "Customer service is a bit lacking."
• "The service was off putting, cold vibes, it definitely isn't warm or welcoming feel of your local neighbourhood pub."
• "Went to the Red lion for Valentine's... Service was pretty poor."
• "Service was mixed- really nice guy who was friendly but the women were unfriendly and cold."

Food Quality

Pros:

• "Food was lovely, and service attentive."
• "We had Sunday roast and both meat and veggie options were amazing."
• "Food was to die for and all really hot and good portions."
• "The food smells amazing."
• "Food was amazing (we had the messy burger and the steak sandwich) both came with beef dripping sauce."
• "The quality of the food was good."
• "Food was fantastic as well! Really good portion sizes, plenty to choose from."

Cons:

• "The Roast took a long time to come out and was certainly not well cooked- meat overdone and potatoes and vegetables undercooked."
• "More expensive than it should be."
• "The Sea Bass fish was very dry and over cooked."
• "Linguine OK but decor and food very ordinary, corporate and a disappointing experience."
• "Very disappointing choice for anyone with allergies. Almost no choice."
• "The Yorkshire pudding was cold and the potatoes were dry, cauliflower cheese was also not great."
• "Food was terrible. I asked for well cooked and burst eggs with my gammon steak... They were served unburnt and runny."

Ambiance and Decor

Pros:

• "This pub is excellent in every way: fresh contemporary decor."
• "After about 10 minutes we were given a table right by the fire, this was just the icing on the cake."
• "A lovely real log fire to warm by."
• "Very comfortable atmosphere and tasteful decor."
• "Since the latest refit it’s even more cosy."
• "Ambiance of pub was pleasant & comfortable."
• "The pub has a lovely relaxed atmosphere."

Cons:

• "The team here, led by a very busy but attentive manager are great."
• "It is an hours drive to get to The Red Lion but we will definitely be making the trip again."
• "Lovely food and good selection of choice on menu."
• "The atmosphere is very 18th century pub."
• "The bar looks like it’s a sketch from a historical novel."
• "A warm and welcoming spacious modern feel, yet traditional village public house and restaurant."
• "The whole place tastefully decorated, enhancing a beautiful building."

Value for Money

Pros:

• "The fixed price 2 course lunch for £12.95 is a total bargain!"
• "Two mains, three pints and a coffee for £22 per head in quality surroundings with excellent service is great value in my book, well worth a good tip!"
• "Food was good as was the service and with a voucher it was good value."
• "Everything was top notch and great value."
• "Pricing is mid range, a step above a chain price but not horribly expensive (£62 for 2 people, 3 courses and an alcoholic drink each) and the food is fantastic."
• "Delicious Sunday roasts and wide range of drinks all with a friendly service and very reasonable price."
• "Even better was the price."